Alexis Gutierrez

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Accurately processed payments of credit and cash
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Checked in with servers to confirm preparedness before seating customers.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.