ALEXIS GUTIERREZ
North Highlands,CA
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Able to effectively communicate with customers using a multitude of channels to provide world class service with every interaction.
Overview
10
10
years of professional experience
Education
High School Diploma - undefined
Del Campo
Work History
Cosmetic Beauty Advisor
Macys Department Store
03.2025 - Current
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
Fragrance Specialist
Macys
10.2024 - 03.2025
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Processed credit and debit card payments to complete purchases.
- Served as a key resource for colleagues seeking guidance on fragrances selections or industry knowledge.
- Educated customers on proper fragrance application techniques, enhancing their overall experience with the product.
- Increased customer satisfaction by offering consultative services, helping shoppers find their signature scent or the perfect gift for a loved one.
Fragrance Specialist
Macys
09.2022 - 01.2023
- Provided pleasant customer service
- Educated customers about Fragrance
- Met sales quotas
- Maintained clean and sanitized work environment
Appointment setter
California Renewable Energy
08.2020 - 01.2021
Document Specialist
Rioch
02.2018 - 12.2018
- Maintains documentation and files
- Enters and maintains data
- Achieves customer satisfaction by meeting the set goals of labor commitment and over- achieving focus four percentages for the shift
- Pays close attention to detail and processes good organizational skills.
- To ensure copy jobs are completed according to company quality standards, client job specifications and order
Data Entry
Carezone Financial
01.2016 - 11.2016
- Working with and maintaining confidentiality of highly sensitive information
- Providing support for data entry and additional administrative tasks
- Assisting with special projects as required
- Assisting management in daily tasks; Running errands, planning events and organizing office space.
- Answering telephone calls in a professional and effective
Skills
- Receptionist Skillful
- Customer service Expert
- Conscientiousness Expert
Timeline
Cosmetic Beauty Advisor
Macys Department Store
03.2025 - Current
Fragrance Specialist
Macys
10.2024 - 03.2025
Fragrance Specialist
Macys
09.2022 - 01.2023
Appointment setter
California Renewable Energy
08.2020 - 01.2021
Document Specialist
Rioch
02.2018 - 12.2018
Data Entry
Carezone Financial
01.2016 - 11.2016
High School Diploma - undefined
Del Campo
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