Alexis Guzman
Los Angeles,CA
Summary
Proactive BDC Representative, Receptionist, and Retail Store Manager with a strong background in customer service, CRM optimization, and sales support. Proven ability to resolve customer issues, drive sales, and manage inventory efficiently. Bringing a blend of analytical skills, goal-oriented performance tracking, and effective team collaboration to achieve business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BDC Representative
Penske Buick GMC
08.2023 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Identified and executed appropriate strategies for business success.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Receptionist
Massage Envy
03.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Retail Store Manager
Spencer's Gifts
08.2018 - 09.2021
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Bellflower High School
Bellflower 06.2016
Skills
- CRM Software
- Goal-Oriented
- Performance Tracking
- Appointment Setting
- Time Management
- Written Communication
- Analytical Skills
Certification
- CSP - Certified Sales Professional
Timeline
BDC Representative
Penske Buick GMC
08.2023 - Current
Receptionist
Massage Envy
03.2022 - 05.2023
Retail Store Manager
Spencer's Gifts
08.2018 - 09.2021
High School Diploma -
Bellflower High School
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