Alexis Guzman
San Antonio,TX
Summary
Proactive and adaptable professional with a solid background in the food service industry. Skilled in employee training, effective communication, and team building, contributing to enhanced service quality and a motivated workforce.
Overview
1
1
year of professional experience
Work History
Crew Member, Trainer
Dunkin' Donuts
San Antonio, Texas
03.2026 - Current
- Trained new crew members on food safety and sanitation standards.
- Assisted in daily operations to ensure efficient service and customer satisfaction.
- Fostered a positive work environment through effective communication and teamwork.
- Provided feedback to improve crew performance and service quality.
- Ensured compliance with company policies during shifts and training sessions.
- Supported management in implementing promotional activities and events in-store.
- Coordinated with management to identify training needs and opportunities.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Guided employees through change management processes during upgrades or rollouts.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Crew Member
Fatburger
San Antonio, Texas
08.2025 - 02.2026
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Operated kitchen equipment safely and efficiently during busy hours.
- Provided friendly customer service while taking orders and handling payments.
- Followed food safety guidelines to maintain product quality and hygiene standards.
- Assisted in training new crew members on operational procedures and protocols.
- Stocked supplies and ingredients, ensuring availability for daily operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
Somerset Academy Collegiate
San Antonio, TX05-2027
Associate of Arts - Health Administration
San Antonio College
San Antonio, TX05-2026
Skills
- Customer service
- Employee training
- Food safety
- Team building
- Time management
- Effective communication
- Conflict resolution
- Clear communication
- Heavy lifting
- Safety
- Food running
- Influencing skills
- Cleaning
- Attention to detail
- Sanitizing
- Teamwork and collaboration
- Cleaning and sanitizing
- Multitasking and organization
- Health code compliance
- Valid Driver's license
Timeline
Crew Member, Trainer
Dunkin' Donuts
03.2026 - Current
Crew Member
Fatburger
08.2025 - 02.2026
High School Diploma -
Somerset Academy Collegiate
Associate of Arts - Health Administration
San Antonio College