Alexis Haley
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated and true team player.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
THE ARC OF SOUTHSIDE
08.2022 - 01.2023
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
Front Desk Receptionist
Super 8 By Wyndham
01.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
CAREGIVER, Public
04.2019 - Current
- Administer bedside or personal care, such as ambulation orpersonal hygiene assistance
- Prepare and maintain records of client progress and servicesperformed, reporting changes in client condition to manager orsupervisor
- Perform housekeeping duties, such as cooking, cleaning, washingclothes or dishes, or running errands
- Accompany clients to doctors'
- Ces or on other trips outside thehome, providing transportation, assistance, and companionship.
FRONT DESK AGENT/ OFFICE ASSISTANT
Vaco
03.2018 - 09.2018
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Schedule appointments and maintain and update appointment calendars
- Schedule space or equipment for special programs and prepare lists of participants.
Dietary Aide
Commonwealth Senior Living
10.2017 - 02.2018
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Served meals to residents in accordance with established schedules and dietary procedures.
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Communicate with residents regarding orders, comments, and complaints.
Call Center Customer Service Representative
Telvista
02.2015 - 10.2017
- Typing skills and using Data-base such as, Microsoft access
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
CUSTOMER SERVICE/ CASHIER
Biscuitville
03.2014 - 02.2015
- Leadership
- Assist customers by providing information and resolving their complaints
- Resolved customer complaints and maintained clean and tidy checkout area.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers.
CUSTOMER SERVICE
McDonald's
03.2013 - 10.2013
- Adaptability/Flexibility
- Building Customer Loyalty
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
GEORGE WASHINGTON HIGHSCHOOL
Skills
- Time management
- Computer Skills
- Leadership & management
- English
- Multitasking Abilities
- Decision-Making
- Self-Motivated
- Dependable and Responsible
- Good Telephone Etiquette
- Teamwork and Collaboration
- Behavior Redirection
- Business Correspondence
Timeline
Direct Support Professional
THE ARC OF SOUTHSIDE
08.2022 - 01.2023
Front Desk Receptionist
Super 8 By Wyndham
01.2021 - 07.2022
CAREGIVER, Public
04.2019 - Current
FRONT DESK AGENT/ OFFICE ASSISTANT
Vaco
03.2018 - 09.2018
Dietary Aide
Commonwealth Senior Living
10.2017 - 02.2018
Call Center Customer Service Representative
Telvista
02.2015 - 10.2017
CUSTOMER SERVICE/ CASHIER
Biscuitville
03.2014 - 02.2015
CUSTOMER SERVICE
McDonald's
03.2013 - 10.2013
High School Diploma -
GEORGE WASHINGTON HIGHSCHOOL
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