Alexis Hall
Shreveport,Louisiana
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at customer problems and building successful solutions. Excellent verbal and written communication with strong background cultivating positive relationships and exceeding goals. I'm willing to take on any task to support team and help business succeed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
Ochsner LSU Health Shreveport
Shreveport, LA
08.2022 - Current
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
Data Entry Clerk
Rehab Services of Behavioral Health
05.2022 - 08.2023
- Verified data accuracy by consistently reconciling work with documentation
- Updated and maintained databases, tracking and improving recordkeeping
- Remained accurate while entering high-volume data into designated fields.
Outreach Counselor
Caddo Community Action Agency
08.2020 - 01.2022
- Filed forms, records, reports in appropriate file systems
- Answered mail or telephone inquiries regarding procedures
- Scanned, faxed and emailed documents requested by provider in secure form
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Processed and verified invoices to secure accuracy of billing information.
Customer Service Representative
Walgreens
02.2017 - 08.2020
- Interacted with customers, ensuring excellent service and experiences to generate repeat business
- Offered customers information about products, services, prices, and special offers
- Informed customers of promotions and special offers to increase sales
- Answered inbound calls to handle various concerns, set appointments and close sales
Education
Diploma -
Southwood Highschool
Shreveport, LA05.2018
Skills
- Document processing
- File management
- Document preparation
- Microsoft Office
- Recordkeeping
- Customer relations
- Time management
- Ability to multitask
- Critical thinking
- Sterilization Procedures
- Decontamination Procedures
- Problem Solving
- Assembly and Packaging
- Operating Room Support
- Customer Service
- Team Collaboration
- Attention to Detail
- Record Keeping
- Patient Confidentiality
- Critical Thinking
Additional Information
References
Regina Lawrence 318-861-4808
Supervisor at Caddo Community Action Agency
Natalie Ball 318-361-7221
Manager at Rehab Services
Certification
Basic Life Support Certificate
Timeline
Sterile Processing Technician
Ochsner LSU Health Shreveport
08.2022 - Current
Data Entry Clerk
Rehab Services of Behavioral Health
05.2022 - 08.2023
Outreach Counselor
Caddo Community Action Agency
08.2020 - 01.2022
Customer Service Representative
Walgreens
02.2017 - 08.2020
Diploma -
Southwood Highschool