Alexis Hancock
Panama City,Florida
Summary
I have 6 plus years of experience assisting with and fulfilling organizations staffing needs and requirements. A proven track record of using my excellent communication, organization skills to lead and improve each departments I have worked in. Team player with highest quality of work, driven and self motivated. Strong negotiating skills and business acumen and able to work independently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Millennium DME Orthotics & Prosthetics Clinic
Panama City , Florida
02.2021 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Customer Service Supervisor
Gulf World Marine Park
Panama City, Florida
06.2018 - 01.2021
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed credit card transactions accurately and efficiently.
Education
High School Diploma -
A. Crawford Mosely
Panama City, FL06-2022
Skills
- Administrative Support
- Customer assistance and interaction
- Appointment Scheduling
- Task Delegation
- Problem-solving skills
- Cash Handling
Certification
- Digital Design Certification
- Photography Certification
Accomplishments
- Creative Writing Award
- Teachers Assistant-senior year
- English Tutor-senior year
- Literature honors Course
Timeline
Front Desk Receptionist
Millennium DME Orthotics & Prosthetics Clinic
02.2021 - Current
Customer Service Supervisor
Gulf World Marine Park
06.2018 - 01.2021
High School Diploma -
A. Crawford Mosely
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