Alexis Happel
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Management Assistant
Graphcom
06.2024 - Current
- Handle sensitive information with the utmost professionalism, maintaining strict compliance with HIPAA regulations.
- (Insert QC PHI proofs here)
- Execute billing tasks and record information in company databases.
- Maintain a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Provide secondary coverage of receptionist responsibilities.
Administrative Assistant
Graphcom
01.2022 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Prepared requests for quote and letters of quote.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Office Assistant
Boyer Chiropractic
06.2020 - 12.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Customer Service Manager
Hobby Lobby
07.2017 - 06.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Business Administration
Hagerstown Community College
Hagerstown, MD05-2027
High School Diploma -
Chambersburg Career Magnet School
Chambersburg, PA05-2019
Skills
- Time management
- Multitasking
- Reliability
- Adaptability and flexibility
- Teamwork and collaboration
- Telephone etiquette
Certification
- Administrative Assistant
- Certified Nursing Assistant
Timeline
Project Management Assistant
Graphcom
06.2024 - Current
Administrative Assistant
Graphcom
01.2022 - 06.2024
Office Assistant
Boyer Chiropractic
06.2020 - 12.2021
Customer Service Manager
Hobby Lobby
07.2017 - 06.2020
Associate of Science - Business Administration
Hagerstown Community College
High School Diploma -
Chambersburg Career Magnet School