Alexis Hardy
Dallas,GA
Summary
Detail-oriented Records Professional with 4+ years of experience managing high-volume, time-sensitive data requests in structured, policy-driven environments. Expert in Salesforce CRM workflows, maintaining data integrity, and executing complex account status changes.
Overview
9
9
years of professional experience
Work History
Online Customer Service Representative
The Home Depot
Kennesaw, GA
05.2021 - Current
- Utilize Salesforce CRM to create and manage 200+ cases weekly, ensuring all customer inquiries are documented and resolved within strict turnaround times.
- Updated customer and vendor accounts in Salesforce, ensuring data integrity for cross-functional teams.
- Processed complex requests per established protocols, minimizing escalations through thorough documentation.
- Liaised between vendors and customers to resolve high-stakes issues, enhancing overall satisfaction metrics.
Assistant Teacher
Primrose Schools of Acworth at Bentwater
Acworth, Georgia
12.2019 - 07.2020
- Monitored and recorded progress for 15+ students, providing detailed data for annual reviews and facilitating effective parent communications.
- Assisted in delivering educational curriculum while ensuring compliance with institutional standards for classroom administration.
- Participated in school-wide programs, including Read Across America initiative, to increase student engagement and promote literacy.
Contract Barista/Cashier
Starbucks
Kennesaw, GA
08.2018 - 05.2019
- Managed 100+ daily transactions, achieving accurate cashier balancing and financial accountability through POS systems.
- Executed cross-training modules to ensure compliance with corporate standards and documentation requirements for all operational tasks.
Cashier
Chick-Fil-A
Kennesaw, GA
08.2016 - 08.2018
- Crafted memorable dining experiences by delivering personalized service to increase positive feedback from customers
- Resolved customer complaints, reducing product loss and enhancing customer satisfaction
- Collaborated with Chick-Fil-A team to identify and pursue B2B advertising opportunities
Education
Bachelor of Science - Media and Entertainment
Kennesaw State University
Kennesaw, Georgia07.2019
Skills
- Salesforce CRM
- Microsoft Office XP
- Google Gemini
- AI Prompting
- Online chat
- Customer Relationship Management
Timeline
Online Customer Service Representative
The Home Depot
05.2021 - Current
Assistant Teacher
Primrose Schools of Acworth at Bentwater
12.2019 - 07.2020
Contract Barista/Cashier
Starbucks
08.2018 - 05.2019
Cashier
Chick-Fil-A
08.2016 - 08.2018
Bachelor of Science - Media and Entertainment
Kennesaw State University