Alexis Harmon
Queens,NY
Summary
Seven years of customer service experience with proven skills to be a leader and an effective communicator, adept at training and mentoring teams for peak performance. Well established in fast-paced and challenging environments and also eager to learn and apply new knowledge to support business and customer needs. Skilled in complaint resolution, cash handling, and maintaining workplace safety. Familiar with project management and workflow optimization. Handles team needs with forward-thinking strategies with a strong focus on daily requirements. Remarkable work ethic combined with reliability, and an upbeat nature aid in achieving goals for both the team, and company.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Shift Supervisor
Starbucks
09.2019 - Current
- Trained 2 new employees and delegated daily tasks and responsibilities.
- Maintained workplace safety by enforcing company policies every day.
- Completed store opening / closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, by offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility by consistently meeting or exceeding expectations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Team Member
Chick Fil A
09.2017 - 08.2019
- Communicated with fellow team members, approximately 4 to 5 people a shift, to maintain the efficient and prompt delivery of customer’s orders.
- Contributed to team success by completing tasks quickly and accurately while sustaining high-quality work standards under pressure.
- Addressed and resolved a multitude of customer complaints in a polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated the POS system to process payments and collect cash payment for orders.
- Maintained clean and orderly store environment, while ensuring a positive customer experience.
Education
Bachelor of Arts - Psychology
SUNY College At Old Westbury
Old Westbury, NY 09.2017 - 01.2024
Skills
Customer Service
Detail Oriented
Organized
Teamwork and Collaboration
Complaint Resolution
Cash Handling
Workplace Safety/ De-escalation
Creativity and Innovation
Goal Setting and Achievement
Leadership Qualities
Training and Mentoring
References
- Starbucks -Brandon Paugh : +1 (706) 910- 8053
- Chick Fil A -Bianca Morris: +1 (680) 285- 9675
Timeline
Shift Supervisor
Starbucks
09.2019 - Current
Team Member
Chick Fil A
09.2017 - 08.2019
Bachelor of Arts - Psychology
SUNY College At Old Westbury
09.2017 - 01.2024