Alexis Harrigan

Dedicated and customer-focused Concierge with 4 years of experience in the hospitality industry. Proven track record of delivering outstanding service and ensuring guest satisfaction. Adept at handling a wide range of guest requests, reservations, and providing valuable local information. Seeking to contribute excellent communication and organizational skills to a dynamic team at 5th Avenue.

• Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
• Streamlined communication between departments, ensuring efficient service delivery to guests.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Supported event planning efforts, contributing to the successful execution of memorable occasions.
• Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
• Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Detail-oriented and proactive Server Assistant with 2 years of experience in fast-paced restaurant environments. Adept at ensuring a clean and organized dining area, assisting servers in delivering exceptional service, and contributing to overall guest satisfaction. Seeking to bring efficiency and dedication to a dynamic restaurant team at PF Changs Restaurant.

• Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
• Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
• Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
• Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
• Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.

Enthusiastic and experienced Game Room Supervisor with a passion for youth development. Proven ability to create a positive and engaging environment for children and teenagers. Seeking an opportunity to contribute leadership and creativity to the Boys and Girls Club team.

• Oversaw daily operations of the game room, ensuring a safe and inclusive space for club members.
• Developed and implemented age-appropriate programs and activities to promote social interaction and teamwork.
• Managed and maintained game equipment, ensuring a clean and organized game room environment.
• Provided guidance and mentorship to club members, fostering a positive and supportive atmosphere.
• Collaborated with staff to organize special events and tournaments within the game room.
• Monitored and enforced club policies to ensure the safety and well-being of all participants.