Alexis Harris
Elizabeth City,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent Admissions Counselor with experience managing phone, online and consultative communications with customers. Consistently exceeded customer support and service expectations by resolving issues quickly while also offering extensive advising and mentorship abilities demonstrated over 6 years of industry experience. Hands-on communication approach with proven track record of liaising with students and parents to facilitate admissions process. In-depth knowledge of available programs and courses with aptitude for recruiting applicants and supporting application process.
Overview
5
5
years of professional experience
Work History
ADMISSIONS COUNSELOR
ELIZABETH CITY STATE UNIVERSITY
08.2022 - Current
- Reviewed admissions applications and evaluated student credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
- Increased interdepartmental relationships within university to improve student success.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Educated students on college admissions process and scholarship requirements.
- Collaborated with parents and teachers to help students reach potential.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
FOOD LION
07.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
TJ MAXX
03.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
HUMAN RESOURCE COORDINATOR
H20BX WATERPARK
05.2019 - 08.2021
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
WALMART
04.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
HIBBETT SPORTS
03.2019 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Master of Education, Higher Education Administration - Student Affairs
Liberty University
Lynchburg, VA12.2024
Bachelor's of Science, Business Administration, Concentration in Management & Entrepreneurship -
Elizabeth City State University
Elizabeth City, NC05.2022
Skills
- Customer Service
- Admissions Pros
- Student Support
- Goal Setting
- On-Campus Event Planning
- Strong communication
- Active listening
- Public speaking
- Recruitment
- College Counseling
- Call Management
- Paperwork Processing
- Data Entry
- Administrative Support
Additional Information - Leadership
- Member of the National Society of Leadership and Success
- Current Assistant Girls Basketball Coach at River Road Middle School
- Junior Class Secretary at Elizabeth City State University
- Senior Class Senator at Elizabeth City State University
- Member of the Student Ambassador and Civic Engagement Group at ECSU
Affiliations
Delta Sigma Theta Sorority, Incorporated
Timeline
ADMISSIONS COUNSELOR
ELIZABETH CITY STATE UNIVERSITY
08.2022 - Current
Customer Service Representative
FOOD LION
07.2022 - 08.2022
Customer Service Representative
TJ MAXX
03.2022 - 07.2022
Customer Service Representative
WALMART
04.2020 - 08.2021
HUMAN RESOURCE COORDINATOR
H20BX WATERPARK
05.2019 - 08.2021
Customer Service Representative
HIBBETT SPORTS
03.2019 - 06.2020
Master of Education, Higher Education Administration - Student Affairs
Liberty University
Bachelor's of Science, Business Administration, Concentration in Management & Entrepreneurship -
Elizabeth City State University
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