Alexis Harris
Customer Service Supervisor
Austin,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Alice Peck Day
01.2023 - Current
- Conducted regular staff training sessions on best practices in customer engagement, improving overall team performance and communication skills.
- Identified areas for improvement in existing customer engagement processes by analyzing performance metrics and feedback data.
- Enhanced customer satisfaction by implementing effective engagement strategies and personalized interactions.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Certified Phlebotomy Team Lead
Quest Diagnostics, All Personnel Staffing
01.2022 - 01.2023
- Conducted audits on collected samples to verify adherence to proper identification protocols, reducing potential errors in test results.
- Coordinated with other medical professionals to ensure seamless integration of phlebotomy services within the overall patient care plan.
- Developed training materials and conducted regular educational sessions for the phlebotomy team to stay updated on industry best practices.
- Managed scheduling and staffing of the phlebotomy team, ensuring coverage during peak hours.
- Evaluated employee performance regularly for continuous improvement in service delivery and skills development among team members.
- Maintained a safe and clean work environment by enforcing strict adherence to infection control policies and procedures.
- Improved efficiency within the department by creating clear guidelines for equipment maintenance schedules and daily operational tasks.
Education
No Degree - Business Administration
Strayer University
Washington, DC 05.2001 -
High School Diploma -
Milford Mill Academy
Baltimore, MD 05.2001 -
Skills
Schedule Coordination
Report Preparation
Staffing coordination
Sales Promotion
Call Center Operations
Handling Escalations
Workflow Management
Account Management
Talent Development
Complaint resolution
Technical Support
Staff Management
Problem-Solving
Customer Relationship Management Software (CRM)
Staff Training
Workforce Management
Schedule Management
Administrative Support
Exceptional telephone etiquette
Customer Relationship Management (CRM)
Customer Service
Timeline
Customer Service Manager
Alice Peck Day
01.2023 - Current
Certified Phlebotomy Team Lead
Quest Diagnostics, All Personnel Staffing
01.2022 - 01.2023
No Degree - Business Administration
Strayer University
05.2001 -
High School Diploma -
Milford Mill Academy
05.2001 -