ALEXIS HARRIS
Richmond
Summary
Dynamic Customer Service Manager with a proven track record at Xerox, leading a team to enhance satisfaction ratings by 25%. Skilled in CRM platforms like Salesforce and adept at resolving complex issues with empathy. Recognized for training excellence and driving productivity in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Advocate Health Medical Center
Houston
11.2022 - 03.2025
- Managed over 80 customer calls daily, addressing billing concerns, product inquiries, and service-related issues.
- Achieved distinction as 'Top Performer' consistently over 18 months.
- Facilitated the onboarding of new employees through training.
- Consistently upheld a customer satisfaction rate of over 95%.
Customer Service Manager
Xerox – Bolingbrook IL
Bolingbrook
05.2017 - 08.2022
May 2017 – August 2022.
-Managed a team of over 10 employees in a dynamic retail setting.
-Designed customer service training programs that enhanced satisfaction ratings by 25%.
-Resolved escalated customer issues with professionalism and empathy.
- Oversaw scheduling, payroll, and daily operations, increasing productivity.
-Managed inventory and placed orders, reducing overstock by 15%.
Education
High School Diploma -
Plainfield East High School
Plainfield IL 05-2014
Skills
Microsoft Office (Word, Excel, Outlook)
POS Systems (Square, Shopify, Clover)
CRM Platforms (Salesforce, Zendesk, HubSpot)
Google Workspace
Email and Live Chat Support Systems
Timeline
Customer Service Representative
Advocate Health Medical Center
11.2022 - 03.2025
Customer Service Manager
Xerox – Bolingbrook IL
05.2017 - 08.2022
High School Diploma -
Plainfield East High School
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