Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Hartwell

Pearland,TX

Summary

Highly motivated, professional, adaptable and ready to contribute. Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results. Effective communication, organizational, and interpersonal skills, ensuring reliable support, effective teamwork and customer service.

Overview

18
18
years of professional experience

Work History

Family Manager

Home Business
03.2012 - Current
  • Organize daily schedules to enhance family time management for a family of 5.
  • Developed comprehensive emergency plan, enhancing family safety and preparedness.
  • Encourage children to be understanding and patient with others.
  • Adapt quickly to changing family needs and priorities effectively.
  • Teaching children the value of giving back to our community through volunteer work.
  • Manage household inventory and supplies for efficient operations.
  • Facilitate communication among family members to resolve conflicts.
  • Implement routines that promote a structured environment.
  • Maintain a clean and organized household for improved efficiency and stress reduction.
  • Coordinate daily activities, ensuring punctual attendance at school, appointments and all extracurricular activities.
  • Cultivate positive relationships with neighbors, community members, coaches and teachers.


Customer Service Representative

Bunnies and Bows
11.2012 - Current
  • Manage escalated issues with professionalism, ensuring swift resolutions and maintaining positive relationships.
  • Exhibit high energy and professionalism when dealing with customers and staff.
  • Efficiently manage a large quantity of customers and retail orders at a swift pace.
  • Respond proactively and positively to rapid change.
  • Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Monitor cash drawers in multiple checkout stations and maintain adequate reconciliation.

Volunteer

Houston Livestock Show and Rodeo
01.2022 - Current
  • Assist with special events and programs.
  • Support engaging, fun, and smooth-running events by helping with organization and planning.
  • Use strong interpersonal communication skills to convey information to others.
  • Communicate with HLSR members to stay informed about volunteer opportunities and events.
  • Represent organization positively and professionally while providing community with much-needed services.
  • Mentor new volunteers, fostering a supportive and inclusive team environment.
  • Approach issues proactively to best meet current and future community needs.

Team Lead Receptionist

Silverlake Animal Hospital
01.2008 - 03.2012
  • Greeted incoming clients and patients professionally, providing friendly, knowledgeable assistance.
  • Supervised front desk operations, ensuring efficient client check-in and check-out processes.
  • Trained and mentored new reception staff, enhancing team performance and service quality.
  • Managed multi-line phone system.
  • Resolved client inquiries and complaints promptly, maintaining high satisfaction levels.
  • Implemented scheduling protocols for appointments and meetings, optimizing office workflow.
  • Maintained accurate records of logs client correspondence for compliance purposes.
  • Conducted performance evaluations for reception staff, identifying areas of improvement and providing constructive feedback.
  • Ensured all front desk procedures adhered to company standards and industry best practices, maintaining a consistent level of quality service.
  • Maintained accurate scheduling, minimizing errors and ensuring seamless client/patient experiences.

Education

High School Diploma -

Pearland High School
Pearland, TX
05-2005

State License - Massage Therapy

Texas School of Massage
Webster, TX
08-2024

Skills

  • Customer Service
  • Emotional Intelligence
  • Multitasking
  • Problem-solving
  • Positive attitude
  • Adaptability and Flexibility
  • Detail oriented
  • Teamwork and collaboration
  • Organized and efficient

Timeline

Volunteer

Houston Livestock Show and Rodeo
01.2022 - Current

Customer Service Representative

Bunnies and Bows
11.2012 - Current

Family Manager

Home Business
03.2012 - Current

Team Lead Receptionist

Silverlake Animal Hospital
01.2008 - 03.2012

High School Diploma -

Pearland High School

State License - Massage Therapy

Texas School of Massage

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