Alexis Harviston
Gravette,AR
Summary
Skilled in customer service excellence and Microsoft Excel, elevate customer satisfaction at Walmart by efficiently managing high-volume transactions and inquiries. Leveraging problem-solving abilities and active listening, I significantly contributed to team success, demonstrated by training new clerks, prepping documents to appropriate place, and servicing Walmart associates to their needs regarding shipping and locating.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Clerk
Walmart
12.2023 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Generated management reports for use in key decision-making.
- Responded to customer requests for products, services, and company information.
Digital Personal Shopper
Walmart
12.2021 - 12.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Assisted customers via phone, directed calls, managed deliveries
Food Runner
Topgolf
02.2020 - 12.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Education
Some College (No Degree) - Business Administration And Management
NorthWest Arkansas Community College
Bentonville, AR 05.2021 - 05.2025
Skills
Payment Processing
Customer service excellence
Record preparation
Problem-solving abilities
Microsoft Excel
Money handling abilities
Filing
Call Management
Active Listening
Computer Proficiency
Data Collection
Microsoft Outlook
Paperwork Processing
Shipping procedures understanding
Customer Service
Timeline
Customer Service Clerk
Walmart
12.2023 - Current
Digital Personal Shopper
Walmart
12.2021 - 12.2023
Some College (No Degree) - Business Administration And Management
NorthWest Arkansas Community College
05.2021 - 05.2025
Food Runner
Topgolf
02.2020 - 12.2021