Hi, I’m
Alexis Hatter
McKinney,TX
Summary
Customer Service Representative with 5+ years of experience working in call centers, performing functions from sales and tech support to customer care. Familiar with major customer service software like Avaya and CRM, excellent at conflict resolution, and possess a positive attitude. Aiming to use proven customer service skills and experience to effectively fill an entry level position at a progressive company.
Overview
4
years of professional experience
Work History
Genpact
Digital Sales and Marketing Expert
03.2023 - Current
Job overview
- Make cold calls to reach advertisers goals, of growing revenue, from list of provided leads
- Partner with advertising clients to identify sales opportunities and consult with businesses to achieve their marketing goals through Social Media
- Provide Analysis: reporting, mobile tools, insight solutions
- Partner with existing as well as new clients on through phone, chat, and email.
Experian
Customer Care Specialist
10.2022 - 03.2023
Job overview
- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
- Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
- Receive customer requests for assistance; identify support needed, and either help or forward requests to appropriate functional area
- Effectively handle escalated customer issues in a professional and timely fashion.
Genpact
Fraud Specialist
04.2021 - 12.2021
Job overview
- Assist customers with identifying fraudulent activity on their accounts by asking probing questions to attempt to identify unknown transactions, analyzing transaction details including customer spending patterns/behavior and assisting customers with filing a claim for fraud or merchant disputes
- Responsible for the timely review of fraud and/or dispute claims for issuing financial institutions
- Demonstrate basic banking knowledge with an emphasis on lending/credit products
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
CCS Medical
Patient Support Advocate
09.2020 - 04.2021
Job overview
- Conducted inbound and outbound calls to patients, physicians, and referral sources as needed for patient diabetic supplies
- Accurately processes orders submitted by Field Sales Team (Account Executives) in a timely manner
- Recommends the appropriate diabetic products based on the patient’s needs and insurance coverage to referral sources and Field Sales associates
Genpact
Customer Service Representative
08.2019 - 09.2020
Job overview
- Received and responded to inbound customer calls/chats in regards to their banking needs; gather and verify required information
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Comprehend customer request for banking product or services
- Develop/present customer service solutions and/or suggest additional items
- Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes
- Demonstrate basic banking knowledge with an emphasis on lending/credit products
New York Life Insurance Company
Customer Care Advocate
02.2022 - 08.2022
Job overview
- Help customers with understanding of disability claim status
- Assist customers by helping them understand their claim payments related to disability plans
- Researched customer information and inputting data into designated, system
- Assist customers by placing outbound calls to provider’s office to obtain medical records for disability claim
Education
University of Texas- DallasRichardson, TX
Bachelor of Science from Psychology
12.2024
Skills
- Problem Resolution
- High-Volume Environments
- Customer Care
- CRM Software
- Call Volume and Quality Metrics
Timeline
Digital Sales and Marketing Expert
Genpact
03.2023 - Current
Customer Care Specialist
Experian
10.2022 - 03.2023
Customer Care Advocate
New York Life Insurance Company
02.2022 - 08.2022
Fraud Specialist
Genpact
04.2021 - 12.2021
Patient Support Advocate
CCS Medical
09.2020 - 04.2021
Customer Service Representative
Genpact
08.2019 - 09.2020
University of Texas- Dallas
Bachelor of Science from Psychology