Alexis Hawkins
Memphis,TN
Summary
Proven Collections Agent with a track record of enhancing debt recovery rates for FinFit through expert skip tracing and account management. Excelled in creating effective repayment plans and maintaining customer relations, showcasing exceptional negotiation and interpersonal skills. Demonstrated commitment to regulatory compliance and customer service excellence.
Overview
10
10
years of professional experience
Work History
Collections Agent
FinFit
03.2022 - Current
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Collection Customer Service Representative
American Car Center
11.2017 - 02.2022
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Researched billing errors and discrepancies to initiate corrective action.
- Worked with customer to create debt repayment plan based on current financial condition.
- Investigated customer credit references and approved credit lines.
Sales Associate
Dollar General
08.2014 - 11.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
East Side High School
Cleveland, MS05.2015
Skills
- Skip Tracing
- Account Auditing
- Credit adjustments
- Delinquent account management
- Repayment plan structuring
- Debt management
- Account Management
- Collections processing
Timeline
Collections Agent
FinFit
03.2022 - Current
Collection Customer Service Representative
American Car Center
11.2017 - 02.2022
Sales Associate
Dollar General
08.2014 - 11.2017
High School Diploma -
East Side High School
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