Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Haynes

Gulfport,Mississippi

Summary

Dynamic and results-driven professional with a strong background in operations management at McDonald's Restaurant. Proven ability in conflict resolution and team leadership, enhancing customer satisfaction and optimizing team performance. Skilled in training staff and enforcing safety procedures, ensuring a productive and safe work environment.


Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

5
5
years of professional experience

Work History

Shift Leader

McDonald's Restaurant
06.2024 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Sales Associate

Dillard's Department Store
05.2020 - 05.2021
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

No Degree - Health And Wellness

Mississippi Gulf Coast Community College
Perkinston, MS

Skills

  • Operations management
  • Positive attitude
  • Team collaboration and leadership
  • Team supervision
  • Strong verbal and written communication
  • Operations support
  • Conflict resolution
  • Staff education and training
  • Complaint resolution
  • Rules enforcement

Timeline

Shift Leader

McDonald's Restaurant
06.2024 - Current

Sales Associate

Dillard's Department Store
05.2020 - 05.2021

No Degree - Health And Wellness

Mississippi Gulf Coast Community College

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