Alexis Hedglin
Overton
Summary
Results-driven Department Sales Manager known for driving sales, leading teams, and owning daily department operations. Proven in KPI-driven decision making, cash and loss prevention controls, hiring and development, and hands-on coaching. Trusted with high-volume business responsibility and prepared to translate departmental ownership into full store leadership.
Overview
10
10
years of professional experience
Work History
Department Sales Manager
H&M Hennes & Mauritz
06.2019 - Current
- Selected to lead the Ladies Department, the store’s largest and highest-revenue business, a responsibility typically assigned to the most tenured leaders.
- Own end-to-end departmental performance, using KPI analysis to drive sales strategies, daily plans, and execution priorities.
- Lead, coach, and develop a high-performing team through clear expectations, consistent follow-up, and performance-based feedback.
- Drive sales and customer experience through strategic product placement, inspired merchandising, and floor execution.
Oversee hiring, onboarding, and individualized training and development plans to support retention and internal growth. - Manage scheduling and labor planning to balance productivity, peak coverage, and cost awareness.
Serve as key holder with full responsibility for cash handling, office routines, deposits, tills, and safe management. - Uphold operational, safety, and loss prevention standards while partnering closely with store and district leadership to deliver consistent results.
Owner
Lexy And Lyssa's Home Cleaning
09.2015 - 10.2020
- Founded and operate a residential and light commercial cleaning business, overseeing daily operations, scheduling, and client relations.
- Analyze weekly financial performance to track growth, improve efficiency, and optimize service offerings.
- Manage employee performance, training, and productivity to meet quality and timeline expectations.
- Maintain high customer satisfaction through professional communication, reliability, and attention to detail.
- Demonstrate entrepreneurial initiative by identifying new service opportunities and operational improvements.
Department Supervisor
H&M
08.2018 - 06.2020
- Lead and supervise daily operations for a high-volume department, ensuring adherence to company standards, safety, and visual guidelines.
- Manage, coach, and develop teams through clear expectations, real-time feedback, and performance accountability.
- Execute truck processing efficiently and consistently within required timeframes, improving floor readiness and selling conditions.
- Drive sales through strong merchandising, product placement, and promotional execution.
- Analyze sales and productivity reports to make informed decisions on staffing, task prioritization, and cost control.
- Support store leadership with openings, closings, cash handling, and operational problem-solving.
- Reduce shrink and cash discrepancies through consistent monitoring and adherence to loss prevention practices.
Fulltime Sales Advisor
H&M
01.2018 - 08.2018
- Delivered strong customer service and consistently supported sales and upselling goals in a high-volume retail environment.
- Supported merchandising standards, recovery, and floor execution to maintain a customer-ready store.
- Built a foundation for leadership through reliability, strong performance, and collaboration, leading to promotion into management.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
Part Time Sales Advisor
H&M
10.2017 - 01.2018
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts.
- Worked closely with Department Managers to solve problems and handle customer concerns.
- Interacted with customers and resolved customer complaints with friendly, service-oriented support.
- Quickly and accurately counted drawers at start and end of each shift.
- Welcomed and greeted customers and offered friendly, knowledgeable assistance.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Ran cashpoint as well as fitting room in a timley manner.
- Maintained floor coverage at end of shifts to have a clean store.
- Worked with our team to achive our daily goals and gave direct feedback in a friendly constructive manner.
- Processed Truck effectively and timely to meet H&M standards.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Folded and arranged merchandise in attractive displays to drive sales.
Bartender
Drifters
08.2017 - 12.2017
- Delivered fast-paced customer service while managing cash handling, inventory awareness, and guest satisfaction.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Sales Representative
Zippy J's
09.2015 - 10.2017
- Drove product sales through customer engagement, suggestive selling, and accurate transaction processing.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Maintained inventory of all saleable items.
- Cash handling.
- opening and closing routines.
Education
High School Diploma -
Chapel Hill High School
Tyler, TX06.2015
Skills
- Retail Leadership & Team Development
- Merchandising & Visual Standards
- Inventory & Shipment Processing
- Sales Performance & Upselling
- Scheduling, Labor & Budget Awareness
- Training, Coaching & Accountability
- Customer Experience Excellence
- Loss Prevention & Shrink Reduction
- Operational Planning & Time Management
Timeline
Department Sales Manager
H&M Hennes & Mauritz
06.2019 - Current
Department Supervisor
H&M
08.2018 - 06.2020
Fulltime Sales Advisor
H&M
01.2018 - 08.2018
Part Time Sales Advisor
H&M
10.2017 - 01.2018
Bartender
Drifters
08.2017 - 12.2017
Owner
Lexy And Lyssa's Home Cleaning
09.2015 - 10.2020
Sales Representative
Zippy J's
09.2015 - 10.2017
High School Diploma -
Chapel Hill High School