Alexis Hendrix
Swainsboro,GA
Summary
Dynamic professional with extensive experience excelling in stress tolerance and effective communication. Proven track record in enhancing safety protocols and managing high-pressure situations. Skilled in data entry and customer service, consistently delivering exceptional results while maintaining meticulous attention to detail.
Overview
15
15
years of professional experience
Work History
Deputy Jailer
Emanuel County Sheriff's Office
04.2024 - Current
- Supervised inmate activities, ensuring compliance with safety and security protocols.
- Conducted regular inspections of facilities to identify potential safety hazards.
- Maintained accurate records of inmate behavior, incidents, and disciplinary actions.
- Monitored surveillance systems to detect and respond to security breaches promptly.
- Collaborated with law enforcement agencies to coordinate transport of inmates securely.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Managed high-stress situations calmly and efficiently, de-escalating potentially dangerous incidents before they escalated further.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
Manager
Belle's Beauties
03.2014 - Current
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Managed inventory levels using point-of-sale systems to ensure optimal stock availability and minimize shrinkage.
- Analyzed sales data to identify trends, adjust merchandising strategies, and improve overall store performance.
- Fostered a positive shopping environment through effective conflict resolution and exceptional customer service practices.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Developed a loyal client base by building strong relationships and offering exceptional service.
Delivery Driver
FedEx
08.2019 - 03.2023
- Delivered packages efficiently while adhering to scheduled routes and timelines.
- Ensured vehicle maintenance and safety checks were performed regularly to minimize downtime.
- Communicated with dispatch to confirm deliveries and address any route changes promptly.
- Managed inventory of delivered items, verifying accuracy against shipping manifests.
- Provided exceptional customer service through professional interactions during deliveries.
- Trained new drivers on effective delivery techniques and company policies for operational excellence.
- Monitored traffic patterns and adjusted routes proactively to optimize delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
BDC Service Representative
Franklin Chevrolet Cadillac Pontiac Buick Gmc
02.2018 - 08.2021
- Assisted customers with inquiries about service appointments and vehicle maintenance options.
- Coordinated communication between service department and customers to ensure timely updates.
- Managed incoming calls and scheduled service appointments using dealership management software.
- Provided accurate information regarding warranty services and repairs to enhance customer satisfaction.
- Developed knowledge of product offerings to effectively address customer needs and concerns.
- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Office Manager
Frank's Electronics
05.2010 - 07.2017
- Coordinated office operations, ensuring efficient workflow and communication among departments.
- Managed scheduling and calendar for executives, optimizing time management and meeting effectiveness.
- Oversaw inventory control, maintaining supplies and equipment to support daily operations.
- Implemented new filing system, improving document retrieval speed and accuracy.
- Collaborated with vendors to negotiate contracts, ensuring cost-effective procurement of services and supplies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
High School Diploma -
Swainsboro High School
Swainsboro05-2012
Skills
- Verbal communication
- Stress tolerance
- Data entry
- Clerical skills
- Administration and management skills
- Call center experience
- Strong multitasking
- Appointment scheduling
- Customer service
- Time management
- Attention to detail
- Reliability
- Team leadership
Timeline
Deputy Jailer
Emanuel County Sheriff's Office
04.2024 - Current
Delivery Driver
FedEx
08.2019 - 03.2023
BDC Service Representative
Franklin Chevrolet Cadillac Pontiac Buick Gmc
02.2018 - 08.2021
Manager
Belle's Beauties
03.2014 - Current
Office Manager
Frank's Electronics
05.2010 - 07.2017
High School Diploma -
Swainsboro High School
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