Alexis Henriquez

• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Establish team priorities, maintained schedules and monitored performance.
• Assist in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.

• Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
• Reduced setup times for events by streamlining the process of assembling and disassembling AV systems.
• Assisted in the creation of visually compelling presentations by consulting with clients on their content and design preferences for projected materials.
• Pulled and terminated variety of cables.

• Welcomes museum visitors, provides information about museum exhibits, events and offerings.

Maintains knowledge of current exhibitions, the Museum and local history by utilizing

appropriate resource materials. Answers questions pertaining to the Museum and exhibits.

Refers inquiries to proper staff as needed or, in their absence, handles inquiries, referrals or

problems as they arise. Provides assistance to groups or individuals with special needs

(disabled, children, seniors, etc.). Answers telephones and takes messages or routes to

appropriate staff.

• Work closely with guests, some VIP or celebrity, with high degree of respect for privacy.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.