Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chante' Manning

Fort Worth,TX

Summary

Versatile customer experience supervisor highly effective at conflict resolution and persuasive communication. Knowledgeable about training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

7
7
years of professional experience

Work History

Constituent Advocate

Government
Dallas, TX
09.2023 - Current
  • Provided assistance to constituents with inquiries, concerns and requests for service.
  • Assessed constituent needs by identifying issues and determining appropriate solutions.
  • Responded to incoming calls and emails from constituents in a timely manner.
  • Facilitated communication between constituents and elected officials or staff members.
  • Resolved complex customer service issues efficiently and effectively.
  • Collaborated with other departments to ensure quality services were provided to constituents.
  • Advised constituents on available resources, programs, services, laws, regulations and policies.
  • Maintained up-to-date knowledge of relevant legislation affecting the constituency.
  • Developed effective working relationships with various stakeholders.
  • Tracked progress of constituent cases using appropriate software.
  • Participated in training sessions designed to improve customer service skills.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained accurate records and documented client data in company databases.

Customer Experience Supervisor

DFW International Airport
Dallas, TX
11.2021 - 09.2023
  • Develops direct reports. Conducts weekly check-ins,
    and provides the necessary tools and resources to
    optimize the employee's current and future success.
  • Conducts walkthrough in the terminals to provide assistance to
    the employees, customers, and tenants.
  • Attended the monthly Stakeholders meeting with the
    managers, to go over upcoming projects, new changes,
    etc.
  • Attend shift briefings with Custodial to give them
    updates on terminal operations and our expectations.
  • Conduct daily inspections of all terminal areas and take
    appropriate actions when standards are not being met.
  • Work hand to hand with Stakeholders to resolve
    problems that may occur inside or outside the terminal
    area.
  • Interviewing, selecting, training, developing, supporting,
    and evaluating the performance of employees.
  • Conduct various tasks for Custodial (Create supply picklist, Run contractor exceptions reports, Timesheet processing & New
    hire/Terminations Report, Kronos Editing, and reporting
    processes, Biometric Fingerprinting, Contractor
    Interfaces (Contractor Maintenance, activating/deactivating contractors in Kronos system), Activating Kronos swipe card access, Creating n IT ticket to add new staff to the contractor's profile.
  • Facilitate and create agenda for team meetings
  • Trains new ACES on the job duties and policies with the handbook that the departments provide
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Delivered outstanding service by interacting with customers, answering customer inquiries, and handling customer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Serve as an point of contact for assisting congresswoman/men and mayors with making arrangement to get through TSA, gate area and any other special request
  • Respond to dispatched emergency assignments quickly and safely
  • Audited, reviewed and compiled payroll reports, records and related summaries for DFS

Customer Experience Specialist

DFW International Airport
Dallas, TX
12.2016 - 11.2021
  • Performs daily terminal inspection to ensure as a department and terminal, we are meeting and exceeding our target metrics
  • Deliver superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
  • Ensure public areas in terminals are clean, various equipment such as toilets and vending machines are working, and report issues to the appropriate entity, including AOC, TSC, concession, airline, and others
  • Preserves a safe and healthy work environment by following company standards
  • Track and verify inventory and record data manually or using a computer
  • Contract maintenance for custodial, activate a profile, biometrics, and PeopleSoft correction
  • Uses electronic documentation, reference tools, and automated training to drive passenger service rating
  • Enhance group productivity by developing and implementing new strategies within my workgroup
  • Trains new ACES on the job duties and policies with the handbook that the departments provide
  • Facilitated and created agenda for team meetings
  • Daily usage of the CX app to perform job duties; politely assisted residents with daily living and care needs
  • Coordinated with IOC and bussing Special Services to conduct a hardstand for the inbound flights with no gate space.

Substitute Teacher, K-12

FWISD
Fort Worth, TX
09.2021 - Current
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by the classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Engaged students in discussions to promote interest and drive learning.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
  • Prepared objectives and outlines for courses of study.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Facilitated activities and discussions to improve retention of course concepts.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Used diverse technologies to help students grasp materials and enhance overall education.

Education

Bachelor of Science - University Studies

The University of Texas At Arlington
Arlington, TX
12.2020

Associate of Arts -

Tarrant County College District
Fort Worth, TX
08.2018

Skills

  • Microsoft Office
  • IQ 4
  • IQ 5
  • Peoplesoft
  • Oracle
  • CX App
  • Administrative Support
  • Data Entry
  • Multitasking
  • Team Building
  • Time Management
  • Phone Etiquette
  • Quick Learner
  • Prioritization
  • Critical thinking
  • Customer service

Timeline

Constituent Advocate

Government
09.2023 - Current

Customer Experience Supervisor

DFW International Airport
11.2021 - 09.2023

Substitute Teacher, K-12

FWISD
09.2021 - Current

Customer Experience Specialist

DFW International Airport
12.2016 - 11.2021

Bachelor of Science - University Studies

The University of Texas At Arlington

Associate of Arts -

Tarrant County College District

Similar Profiles

CREATE PROFILE
Chante' Manning