Alexis Hermosillo-Vega
Dixon,CA
Summary
Detail-oriented I.T. Technician with a proven track record in providing technical support and resolving hardware issues. Known for effective communication and teamwork, contributing to project coordination and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
I.T Technician
Gilbert Network Group
Dixon, California
06.2023 - Current
- Provided technical support to staff and resolved hardware issues.
- Maintained inventory of IT equipment and supplies for efficient operations.
- Installed and configured software applications on user devices.
- Documented technical procedures and user guides for future reference.
- Conducted routine maintenance on computers and peripherals to ensure performance.
- Assisted in troubleshooting network connectivity problems for users.
- Monitored system performance and implemented preventive maintenance procedures.
- Participated in team meetings to discuss project status updates.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Coordinated with vendors for repair services when needed.
- Maintained positive working relationship with fellow staff and management.
- Oversaw daily performance of computer systems.
- Collected, analyzed and reported on data for use in operational planning.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
Courtesy Clerk
Grocery Outlet Bargain Market
Dixon, CA
06.2022 - 09.2023
- Bagged groceries efficiently to ensure customer satisfaction.
- Assisted customers with inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout areas and aisles.
- Stocked shelves with products, ensuring proper placement and rotation.
- Operated cash registers accurately for smooth transactions.
- Monitored inventory levels and reported restocking needs promptly.
- Collaborated with team members to enhance store operations.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
Education
High School Diploma -
Dixon High School
Dixon, CA07-2023
Skills
- System maintenance
- Team collaboration
- Attention to detail
- Hardware installation
- Support end-users
- Help desk operations
- Bilingual -Spanish
Timeline
I.T Technician
Gilbert Network Group
06.2023 - Current
Courtesy Clerk
Grocery Outlet Bargain Market
06.2022 - 09.2023
High School Diploma -
Dixon High School