Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Hernandez

Server
Palmetto ,FL

Summary

Hardworking and passionate waitress /bartender with strong customer service and organizational skills. Eager to secure a bartender position. Ready to help team achieve company goals and learn new things.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Server/bartender

Chefs Bistro
North Conway, NH
06.2020 - 12.2022
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Applebee's Restaurant
North Conway, NH
01.2019 - 06.2020
  • Assisted hosts and hostesses with seating of guests during rush times
  • Completed an entire food service and training course when hired as a restaurant server
  • Delivered outstanding customer service by serving food and drinks to guests
  • Effectively maintained a clean working environment during shift
  • Helped resolve guest problems by remaining positive, friendly and respectful
  • Practiced safe food handling procedures by washing hands regularly and using gloves when preparing salads or desserts
  • Supported new marketing and advertising campaigns developed by management in order to propel dining establishment to the top [number %] of the market
  • Used the point of sale, or POS, system to place orders and print checks
  • High school diploma
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Housekeeper

Gold Crown Cleaning
Conway, NH
01.2015 - 12.2018
  • Cleaned a variety of business establishments such as restaurants, hotels, and bars
  • Ensured that hotel rooms were clean and physically attractive for guests
  • Deep cleaned private residences and office buildings
  • Folded and sorted linens and other laundry materials.
  • Adhered to professional house cleaning checklist.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Operated electronic backpack vacuums and floor sweepers.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Education

High School Diploma -

Kennett High School
North Conway, NH
09.2014 - 06.2017

Skills

Dining area maintenance

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Timeline

Server/bartender

Chefs Bistro
06.2020 - 12.2022

Server

Applebee's Restaurant
01.2019 - 06.2020

Housekeeper

Gold Crown Cleaning
01.2015 - 12.2018

High School Diploma -

Kennett High School
09.2014 - 06.2017

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