Alexis Hernandez
Server
Palmetto ,FL
Summary
Hardworking and passionate waitress /bartender with strong customer service and organizational skills. Eager to secure a bartender position. Ready to help team achieve company goals and learn new things.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Server/bartender
Chefs Bistro
North Conway, NH
06.2020 - 12.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed strict recipes and drink measurements to minimize product used.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Server
Applebee's Restaurant
North Conway, NH
01.2019 - 06.2020
- Assisted hosts and hostesses with seating of guests during rush times
- Completed an entire food service and training course when hired as a restaurant server
- Delivered outstanding customer service by serving food and drinks to guests
- Effectively maintained a clean working environment during shift
- Helped resolve guest problems by remaining positive, friendly and respectful
- Practiced safe food handling procedures by washing hands regularly and using gloves when preparing salads or desserts
- Supported new marketing and advertising campaigns developed by management in order to propel dining establishment to the top [number %] of the market
- Used the point of sale, or POS, system to place orders and print checks
- High school diploma
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Housekeeper
Gold Crown Cleaning
Conway, NH
01.2015 - 12.2018
- Cleaned a variety of business establishments such as restaurants, hotels, and bars
- Ensured that hotel rooms were clean and physically attractive for guests
- Deep cleaned private residences and office buildings
- Folded and sorted linens and other laundry materials.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated electronic backpack vacuums and floor sweepers.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
High School Diploma -
Kennett High School
North Conway, NH 09.2014 - 06.2017
Skills
Dining area maintenance
To-go order preparation
Food sales and promotion
Daily specials memorization
Beverage preparation
Order accuracy
Hospitality service expertise
Stocking and replenishing
Menu memorization
Food preparation and safety
Cash Handling
Food running
Food station setup
Liquor, beer and wine knowledge
Classic cocktails
Handling difficult customers
Clear and effective communication
Bar terminology
Item promotion
Upselling techniques
Timeline
Server/bartender
Chefs Bistro
06.2020 - 12.2022
Server
Applebee's Restaurant
01.2019 - 06.2020
Housekeeper
Gold Crown Cleaning
01.2015 - 12.2018
High School Diploma -
Kennett High School
09.2014 - 06.2017