Alexis Hernandez

•Changing Wounds

•Feeding Patient through tube

•Medicine Handling

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Answered questions about company offerings with knowledgeable responses about products and services.
• Answered inbound telephone calls from interested customers to persuasively discuss offerings.
• Troubleshot problems for callers and helped independently resolve common issues.
• Collaborated with team members to share best practices, enhancing overall team performance.
• Improved overall call quality by actively seeking feedback from managers or peers regularly.
• Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
• Maintained high call volume for increased sales opportunities with efficient time management skills.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.

• Utilized POS system to handle customer cash and credit card transactions.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.