Summary
Overview
Work History
Education
Skills
References
Professional Highlights
Accomplishments
Websites
Timeline
Generic

ALEXIS HERNANDEZ

Leander

Summary

Dynamic Lead Medical Records Specialist at Cross Creek Hospital with advanced EHR expertise and a proven track record in regulatory compliance. Skilled in strategic communications and problem-solving, I enhance workflow efficiency and staff training, ensuring accurate documentation and adherence to HIPAA standards. Committed to fostering collaboration for optimal patient care.

Overview

12
12
years of professional experience

Work History

Lead Medical Records Specialist

Cross Creek Hospital
02.2025 - Current
  • Team Leadership & Training – Supervise medical records staff, provide training, and ensure compliance with organizational standards.
  • Workflow & Quality Oversight – Monitor daily operations, review documentation for accuracy, and implement process improvements to maintain efficiency.
  • Advanced EHR/EMR Expertise – Guide staff in proper use of electronic health record systems and troubleshoot issues to ensure smooth record management.
  • Regulatory Compliance & Auditing – Oversee adherence to HIPAA and healthcare regulations, conduct audits, and ensure timely correction of discrepancies.
  • Collaboration & Communication – Serve as a liaison between medical staff, administration, and records team to support continuity of patient care.

Assistant Medical Records Specialist

Cross Creek Hospital
07.2024 - 02.2025
  • Health Information Management – Accurately maintain, organize, and update patient medical records in compliance with healthcare regulations (HIPAA).
  • Electronic Health Records (EHR) Systems – Proficient in using EMR/EHR software (e.g., Epic, Cerner, Meditech) for data entry, retrieval, and reporting.
  • Attention to Detail & Data Accuracy – Ensure precision in coding, documentation, and recordkeeping to support patient care and billing.
  • Knowledge of Medical Terminology & Coding Standards – Familiarity with ICD-10, CPT, and other healthcare coding systems for proper record classification.
  • Confidentiality & Compliance – Strong understanding of patient privacy laws and ability to handle sensitive information with discretion.

Customer Support

FAVOR Delivery Inc. & H-E-B
02.2019 - 09.2023
  • Respond to Customer Inquiries: Address customer questions, concerns, issues via various communication channels such as email, phone, and live chat.
  • Provide Technical Assistance: Offer technical troubleshooting and guidance to customers and Favor delivery drivers facing issues with products, services, or software applications.
  • Resolve Customer Issues: Investigate and resolve customer complaints, errors, or conflicts, ensuring a satisfactory resolution for the customer.
  • Deliver Exceptional Service: Interact with customers in a friendly, super empathetic, and professional manner, ensuring a positive and personalized customer experience.
  • Escalate Complex Issues: Recognize when an issue requires escalation to a higher-tier support, technical teams, or management and provide detailed information for a smooth transition.
  • Training and Learning: Participate in training sessions to stay updated on product features, company policies, and customer support best practices.

Enrollment Director

Creme De La Creme formerly known as Children’s Learning Adventure
06.2016 - 01.2019
  • Enrollment Processing: Review and process new enrollment applications. Verify required documentation such as medical records, vaccination records and emergency contact information.
  • Communication: Respond to inquiries from prospective parents regarding enrollment procedures, curriculum, fee, and policies.
  • Tours and Orientation: Conduct tours of preschool facilities for prospective parents, showcasing classrooms, play areas, and safety measures.
  • Registration and Scheduling: Coordinate student registration and class assignment, considering factors like age, development, and program availability.
  • Documentation and Compliance: Maintain accurate and up-to-date enrollment records, ensuring compliance with legal and regulatory requirements.
  • Community Engagement: Participate in community events, fairs, and collaborations to increase the preschool’s visibility and attract new families.
  • Staff Leadership: Provide guidance and leadership to enroll staff, ensuring that they follow established procedures and provide excellent customer service.

Lead Teacher

Creme De La Creme formerly known as Children’s Learning Adventure
08.2015 - 04.2016
  • Classroom Preparation: Arrive early to set up classroom environment, ensuring it is safe, organized, and inviting for students.
  • Morning Routine: Greet students and parents, helping children transition smoothly from home to the classroom.
  • Lesson Planning: Develop and implement engaging lesson plans aligned with curriculum objectives and the developmental needs of the students.
  • Instruction and Activities: Lead group and individual activities that promote learning through play, exploration, and hands-on experiences.
  • Assessment and Documentation: Observe and document children’s progress, behaviors, and milestones to inform individualized learning plans.
  • Behavior Management: Address behavioral challenges using positive reinforcement, redirection, and consistent discipline techniques.

Assistant Teacher

Bluebonnet School of Cedar Park
01.2014 - 06.2015
  • Greeting and Check-In: Welcome students and parents as they arrive, helping children transition smoothly into classroom environment.
  • Assist with Morning Routine: Participate in morning activities such as circle time, songs, and greetings to engage and connect with students.
  • Support Lead Teacher: Collaborate with the lead teacher to implement lesson plans, activities, and daily routines.
  • Supervision and Safety: Supervise children during indoor and outdoor activities, always ensuring their safety and well-being.
  • Small Group Activities: Facilitate small group activities that target specific skills, helping children practice and develop various abilities.
  • Clean-Up and Organization: Help children tidy up after activities and maintain a clean and organized classroom space.

Education

some college - Early Childhood Care and Education

Austin Community College
Cedar Park, TX
02.2018

some college -

Southern University At Baton Rouge Louisiana
Baton Rouge, LA
12.2014

Graduated -

Vista Ridge High School
Cedar Park, TX
06.2013

Skills

  • Microsoft Office Suite
  • Strategic communications
  • Time management
  • Problem solving
  • Technical proficiency (CRM platforms, knowledge bases, and communication channels)
  • Data analysis
  • Remote desktop and screen sharing
  • Web conferencing tools
  • Ticketing systems (Zendesk, Twilio Flex)
  • Security awareness
  • Mobile apps and devices

References

  • Velondria Bursey, (817) 937-0490, Former Co-Worker
  • Roger Lofton, (213) 872-5835, Former Co-Worker
  • Maigan Pearson, (972) 215-9375, Family friend
  • Mya Chavez, (512) 971-0923, Family friend

Professional Highlights

  • Achieved High Customer Satisfaction Ratings: Consistently maintained a customer satisfaction rating of over 95% through effective communication and problem-solving skills.
  • Cross-Functional Collaboration: Collaborated with product development and quality assurance teams to provide valuable customer feedback, leading to product improvements and enhancements that positively impacted the customer experience.
  • Achieved Performance Metrics: Consistently met or exceeded key performance indicators (KPIs) such as ticket closer rates, first response times, and customer retention rates.

Accomplishments

  • Moved from assistant medical records specialist to lead medical records specialist in the span of 6 months.

Timeline

Lead Medical Records Specialist

Cross Creek Hospital
02.2025 - Current

Assistant Medical Records Specialist

Cross Creek Hospital
07.2024 - 02.2025

Customer Support

FAVOR Delivery Inc. & H-E-B
02.2019 - 09.2023

Enrollment Director

Creme De La Creme formerly known as Children’s Learning Adventure
06.2016 - 01.2019

Lead Teacher

Creme De La Creme formerly known as Children’s Learning Adventure
08.2015 - 04.2016

Assistant Teacher

Bluebonnet School of Cedar Park
01.2014 - 06.2015

some college - Early Childhood Care and Education

Austin Community College

some college -

Southern University At Baton Rouge Louisiana

Graduated -

Vista Ridge High School

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