Alexis Hernandez
Gilbert,AZ
Summary
Experienced with coordinating referral processes to ensure efficient and accurate patient care. Utilizes strong communication skills and attention to detail to manage documentation and maintain effective records. Knowledge of Governmental healthcare systems, Gila River Community culture and health needs, and administrative procedures to support seamless operations and foster positive relationships with patients and staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Appointment & Referral Clerk
Gila River Health Care
01.2020 - Current
- Process patient referrals efficiently, ensuring timely access to necessary healthcare services.
- Coordinates communications between patients and healthcare providers, enhancing care continuity.
- Maintains accurate referral records using electronic health record systems for improved data integrity.
- Monitors referral status and follow up with external specialists, minimizing delays in patient care.
- Schedules appointments with specialists on behalf of clients.
- Expedites urgent referrals when needed, coordinating closely with providers and specialists to arrange timely appointments for patients in critical situations.
- Continuously updates knowledge of changes within the healthcare landscape, adapting referral process as necessary to ensure optimal outcomes for all parties involved.
- Manages high call volumes efficiently, addressing inquiries from both internal staff members and external callers with professionalism and expertise.
- Delivers prompt resolution to issues arising from denied or delayed authorization requests, advocating for patients'' needs throughout the process.
- Performs various administrative tasks by filing, copying and faxing documents.
Workforce Development Assistant Coordinator
ARIZONA@WORK Pinal County
10.2016 - 09.2019
- Used customer centric approach to assist in the coordination of daily center operations and workforce development activities
- Skillfully assisted in developing curriculum and facilitating regularly scheduled workshops throughout Pinal County
- Coordinated and facilitated meetings for the local workforce development board
- Effectively maintained and updated the organization's website with the latest information and upcoming events
- Participated in community outreach initiatives throughout Pinal County
- Collaboratively assisted the business service team in the coordination of hiring events and job fairs
- Member of the state wide communication web/social media team
- Routinely promoted services and upcoming events via ARIZONA@WORK Pinal County social media accounts
- Made and coordinated travel arrangements
Administrative Assistant
Garrett Motors
03.2014 - 08.2016
- Effectively used interpersonal skills to assist service and sales associates
- Performed daily drawer balancing and bank/credit card deposits
- Interpreted and applied policy and procedures to examine and submit service work orders
- Managed monthly closing procedures and prepared analysis of accounts
- Processing transactions and performed accounting duties such as account maintenance, recording entries and reconciling books of accounts
- Compared purchase orders, prices, terms of payments and other charges
- Properly filed sensitive and secure documents
- Performed a variety of technical and clerical duties using an assortment of automated office tools
- Prepared monthly IRS tax reports of vehicle sales
- Reconcile customer and vendor accounts
Education
Bachelor's degree - Organizational Leadership
Arizona State University
05.2022
Skills
- Leadership
- Clerical Experience
- Microsoft Office
- Organizational Skills
- Workforce Development
- Problem management
- Accounts payable
- Curriculum Development
- Presentation Skills
- Meeting Facilitation
- Account Reconciliation
- Pre-authorizations
Certification
- CNA - Certified Nursing Assistant
Timeline
Appointment & Referral Clerk
Gila River Health Care
01.2020 - Current
Workforce Development Assistant Coordinator
ARIZONA@WORK Pinal County
10.2016 - 09.2019
Administrative Assistant
Garrett Motors
03.2014 - 08.2016
Bachelor's degree - Organizational Leadership
Arizona State University