Alexis Hiatt

• Increased guest satisfaction through efficient and exceptional service.
• Developed and maintained strong relationships with guests, resulting in repeat visits and referrals.
• Oversaw daily operations, ensuring accuracy and efficiency by vendors.
• Managed budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to attract new customers.

• Maintained payroll and scheduling for shifts of two store locations.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Handled staff training initiatives aimed at dynamic industry demands.
• Monitored daily cash discrepancies and inventory shrinkage.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Supervised staff and ensured compliance with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
• Developed and maintained relationships with external vendors and suppliers.
• Organized and led Cruise Shows and other business driving events.

• Handled financial transactions responsibly, processing payments with attention to detail.
• Supported administrative tasks such as filing, data entry, and document management.
• Ensured accurate payroll distribution for employees by diligently reviewing timecards and attendance records.
• Enhanced client satisfaction by providing notary services and maintaining a high level of professionalism.
• Contributed to improved financial reporting by reconciling invoiced amounts and payments received.

• Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
• Improved organizational efficiency by implementing a digital filing system for easy access and retrieval of transaction documents.

Quality Assurance Specialist

• Conducted regular evaluations of agent interactions, ensuring consistency in delivering exceptional service.
• Collaborated with management to develop targeted coaching plans, resulting in higher agent performance levels.
• Contributed to the development of training materials, ensuring new hires were well-equipped for success in their roles.
• Assisted with the implementation of new software tools, increasing overall productivity within the quality assurance department.

Sales Coordinator

• Assisted in the maintaining of annual sales budgets and forecasts, ensuring alignment with company objectives.

Ship Services Coordinator

• Managed a high volume of guest requests, ensuring timely and effective service delivery with ship-board staff.

Customer Service Representative

• Enhanced guest satisfaction by promptly addressing inquiries and resolving issues efficiently.