Alexis Higgins
GA
Summary
Experienced data analytics student with a diverse background in dentistry, administrative tasks, and management roles. Exceptional organizational skills, adept budget management, and efficient multitasking abilities. Recognized for expertise in training new employees and upholding company standards. Committed to making a meaningful contribution towards achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Smoketrip
11.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Expanded Functions Dental Assistant
Smiles by Heavenly
02.2020 - 03.2020
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Expanded knowledge of dental techniques and advancements by attending continuing education courses, applying new learnings to daily practice.
- Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
- Increased efficiency in the dental office by assisting with chairside duties such as taking impressions and fabricating temporary crowns.
- Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
- Optimized inventory management by maintaining accurate records of supplies and equipment usage, minimizing waste, and ordering necessary materials in a timely manner.
- Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system.
- Streamlined appointment scheduling and management, reducing wait times and improving patient satisfaction.
- Facilitated seamless coordination between front office staff and clinical team members by serving as a liaison for scheduling matters.
- Collaborated with interdisciplinary teams to develop individualized treatment plans for patients with diverse needs.
Expanded Functions Dental Assistant
Polish Dental Company
08.2019 - 02.2020
Expanded Functions Dental Assistant
Dream Smile Family Dentistry
11.2018 - 04.2019
Dental Assistant Intern
Sonnier Dental
02.2017 - 10.2018
Administrative Assistant
Collegiate Transport, LLC
04.2016 - 01.2017
- Orchestrated ACC meeting and partnership for March Madness tournaments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Conducted research for project proposals, compiling information that supported winning bids.
Guest Service Representative
Neill TSP
04.2015 - 02.2016
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Data Analyst -
Google
Accredited Accelerated Dental Program in EDFA -
Georgia School of Dental Assisting
Roswell, GA11.2018
High School Diploma -
Peachtree Ridge High School
Suwannee, GA05.2014
Skills
- Budget Management
- Operating Systems
- Program Proficiency
- Staff Training and Development
- Operations Management
- Marketing knowledge
- Sales Strategies
- Customer Relationship Management (CRM)
- Retail Operations Management
- Data Cleaning
- Excel Mastery
- Data Visualization and Presentations
- SQL
- Tableau
- Software Development Life Cycle (SDLC)
Timeline
Assistant Manager
Smoketrip
11.2021 - 05.2023
Expanded Functions Dental Assistant
Smiles by Heavenly
02.2020 - 03.2020
Expanded Functions Dental Assistant
Polish Dental Company
08.2019 - 02.2020
Expanded Functions Dental Assistant
Dream Smile Family Dentistry
11.2018 - 04.2019
Dental Assistant Intern
Sonnier Dental
02.2017 - 10.2018
Administrative Assistant
Collegiate Transport, LLC
04.2016 - 01.2017
Guest Service Representative
Neill TSP
04.2015 - 02.2016
Accredited Accelerated Dental Program in EDFA -
Georgia School of Dental Assisting
Data Analyst -
Google
High School Diploma -
Peachtree Ridge High School