Alexis Highland
Fort Collins,CO
Summary
Proven server and sales associate with a track record of enhancing customer satisfaction and streamlining operations at establishments like CJ's Patio Grill. Skilled in POS systems and cash handling, coupled with a strong work ethic and exceptional customer service abilities. Demonstrates hospitality service expertise and relationship management, contributing to significant performance improvements.
Overview
5
5
years of professional experience
Work History
Server
CJs Patio Grill
01.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Candlelight Dinner Playhouse
04.2022 - 04.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Perkins Restaurant & Bakery
03.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Jax Outdoor Gear
02.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Thompson Valley Highschool
Loveland, CO05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Cleanliness standards
- Quality Control
- Performance Improvement
- Relationship Management
Timeline
Server
CJs Patio Grill
01.2024 - Current
Server
Candlelight Dinner Playhouse
04.2022 - 04.2023
Server
Perkins Restaurant & Bakery
03.2021 - 05.2022
Sales Associate
Jax Outdoor Gear
02.2020 - 01.2021
High School Diploma -
Thompson Valley Highschool
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