Alexis Hird
Temple,Texas
Summary
Dedicated professional with experience in customer-centered call center roles. Proven track record of delivering exceptional service, resolving complaints, and achieving satisfaction goals. Skilled in multitasking and maintaining accurate records of interactions and transactions. Excellent communication and problem-solving skills with a passion for working with service-oriented teams. Knowledgeable and dedicated customer service professional with extensive experience in Payroll Hr service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
CCR HR Services
Activus Connect
09.2023 - Current
- Optimized payroll processing systems for accuracy, timeliness, and regulatory compliance.
- Maintained strict confidentiality of all payroll information and records.
- Resolved payroll discrepancies by collecting and analyzing information.
- Provided customer service to employees regarding payroll inquiries and issues.
- Managed payroll and benefits for employees.
- Resolved payroll discrepancies quickly and successfully.
- Managed payroll documentation, time-card approval and leave requests.
- Processed out-of-cycle payroll for compensation adjustments and additions.
Contact Center Representative
All Web Leads
6 2023 - 08.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed extensive knowledge of products and services to better assist customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Utilized exceptional customer service skills to satisfy all needs.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
Technical Service Representative
Kelly Connect
07.2022 - 03.2023
- Consistently met or exceeded performance metrics related to call handling time, first contact resolution rate, and overall customer satisfaction scores.
- Improved client retention rates with prompt resolution of escalated issues and proactive followups.
- Scheduled, updated and maintained product preparations and customer promotions.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Streamlined communication between the technical team and clients, ensuring seamless service delivery.
Customer Service Representative/Mentor
Coworx Staffing Services
01.2018 - 10.2019
- Identified areas of improvement in employee performance and provided targeted coaching to address specific needs.
- Analyzed and evaluated training effectiveness and program outcomes.
- Reduced employee turnover rate through the implementation of effective customer service training programs.
- Implemented and developed customer service training processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
Server
Red Lobster
02.2016 - 02.2018
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelors In Human Resources Management Candidate -
Western Governors University
High School Diploma - undefined
Pen Argyl High School
Pen Argyl, PASkills
HR Policies Familiarity
Documentation
Active Listening
Interpersonal Skills
Analytical Thinking
Technical Support Experience
Customer Technical Support
Organizational Skills
Payroll Discrepancies Resolution
Payroll Discrepancies
Workday Payroll
Appointment Scheduling
References
References available upon request
Timeline
CCR HR Services
Activus Connect
09.2023 - Current
Technical Service Representative
Kelly Connect
07.2022 - 03.2023
Customer Service Representative/Mentor
Coworx Staffing Services
01.2018 - 10.2019
Server
Red Lobster
02.2016 - 02.2018
Contact Center Representative
All Web Leads
6 2023 - 08.2023
Bachelors In Human Resources Management Candidate -
Western Governors University
High School Diploma - undefined
Pen Argyl High School