Microsoft Word/ Excel
Hi, I’m
Alexis Hollins
Euless,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
AmazonDallas, TX
Warehouse Associate
09.2021 - 07.2022
Job overview
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.
- Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Waffle HouseBedford, TX
Salesperson
09.2019 - 09.2021
Job overview
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Improved customer service and telecommunication skills to build lasting relationships.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Resolved problems, improved operations and provided exceptional service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Trained new team members on restaurant procedures, menu items and performance strategies.
StarbucksSan Francisco, CA
Coffee Barista
04.2018 - 12.2019
Job overview
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Taught proper procedures and strategies for success to new employees.
Education
Tarrant County College DistrictFort Worth, TX
Associate of Arts from Business Communications
05.2001
California State University- StanislausTurlock, CA
No Degree from Business Administration And Management
05.2001
Millennium Charter High SchoolTracy, CA
High School Diploma
05.2001
Skills
Operations support
Interpersonal and written communication
Professional telephone demeanor
Account management
Client relationship building
Creative vision
Active Listening
Analytical and Critical Thinking
Software
SEO
Shopify
Timeline
Warehouse Associate
Amazon
09.2021 - 07.2022
Salesperson
Waffle House
09.2019 - 09.2021
Coffee Barista
Starbucks
04.2018 - 12.2019
Tarrant County College District
Associate of Arts from Business Communications
05.2001
California State University- Stanislaus
No Degree from Business Administration And Management
05.2001
Millennium Charter High School
High School Diploma
05.2001