Alexis Holmes
Bronson
Summary
Strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-equipped to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Advocate4Me Rep (Remote)
UnitedHealth Group
03.2022 - Current
- Communicate with assigned clinical and/or non-clinical staff with the Health Plan regarding member service issues that are proactively identified, member identified and close the loop on the resolution of service issues to inform the plan of navigation for assigned members
- Resolve member service inquiries related to: Medical benefits, eligibility, and claims; Terminology and plan design; Financial spending accounts; Pharmacy benefits, eligibility, and claims; Coordinate Behavioral benefits, eligibility, and claims; Coordinate Dental, pharmacy, vision and other benefits, eligibility and claims where applicable; Correspondence requests
- Educate members about the fundamentals of health care benefits including: Managing health and well being; Maximizing the value of their health plan benefits; Selecting the best health plan to meet their health needs; Choosing a quality care provider and appointment scheduling; Pre-authorization and pre-determination requests and status
Monitor Support Tech
Adult Emergency Department & Trauma Center
02.2023 - 06.2023
- The support tech functions under the supervision of the registered nurse by serving the unit in two distinct roles according to assignment
- In a priority role, the support tech serves as a mobility assistant and works with the registered nurse to optimize patient mobility using specialized patient-lifting equipment
- In a second capacity, the support tech serves as the unit desk support by managing the nurse call system needs, answering telephones, stocking supplies/equipment, filing and ensuring a clean and uncluttered environment of care.
- Recognized signs of medical emergencies or changes in patient condition, immediately notifying appropriate healthcare professionals for intervention as needed.
- Promoted a calm environment by utilizing therapeutic communication techniques with patients experiencing anxiety or agitation.
Clinical Service Representative II
UF Health Pediatric Allergy, Immunology and Rheumatology
06.2018 - 12.2018
- Answers a multi-line phone system, documenting patient-related messages in the electronic medical record and sending to appropriate medical professional for follow up
- Schedules routine outpatient clinic appointments
- Updates patient electronic medical record, including demographics, insurance, and provider information
- Screens and triages all correspondence (mail, telephone, electronic, etc.) for the Division Chief, under the supervision of the Clinic Manager/Office Manager, independently responding to items of non-technical nature
- Processes requests for deposition from law offices and/or government entities
- Scans paper medical records into patient electronic medical record
- Processes requests for medical records that require payment
- Acts as a backup to other office personnel, as needed
- Performs additional clerical duties and projects as assigned by the supervisor
Patient Access Center Agent
University of Florida
06.2018 - 12.2018
- Answer patient calls in a call center environment
- Schedule appointments & cancel appointments using EPIC (EMR)
- Verify patient’s insurance coverage using eligibility tools & websites
- Identify patient symptoms, triaging to nursing staff if required using training protocols
Teacher
University of Florida
07.2017 - 06.2018
- Teacher for toddlers will ensure that her classroom operates in a safe, healthy and developmentally appropriate manner at all times
- Responsibilities include: Maintaining a learning environment that is supportive of children’s growth, development and learning through age and developmentally appropriate lessons and activities
- Preparing and implementing weekly lesson plans that address social, emotional, physical, and cognitive areas and demonstrate respect and support of diversity in language, culture, and learning styles
- Communicating and supporting parents to ensure the needs of children and families are met
- Continued growth as an early childhood profession through participation in required trainings in early childhood education or related areas; maintenance of Infant and Child CPR and First Aid Certification
- Demonstration of professional work habits, including working assigned hours, adherence to leave policies, maintaining confidentiality of child and family information; appropriate communication with colleagues and supervisors and support of special activities at Baby Gator
Custodial
University of Florida Physical Plant
12.2016 - 02.2017
- Performs cleaning tasks such as bathrooms, offices, public access areas, stairs, elevators, shower rooms, restrooms, tubs, laundry rooms, trash rooms, recreation rooms, storage areas, building entrances, and outside areas adjacent to assigned buildings
- Operates electrically powered cleaning equipment
- Collects and removes trash
- Cleans common areas and laundry rooms
- Empties sanitary receptacles
- Maintains assigned equipment; ensures operational readiness
- Reports items requiring maintenance
- Reports unsafe and unusual conditions
- Washes windows
- Dusts and cleans offices taking necessary precautions not to disrupt office contents
- Performs other related housekeeping functions (as directed by supervisor)
Teacher
University of Florida
05.2015 - 12.2015
- Teacher for infants and toddlers will ensure that her classroom operates in a safe, healthy and developmentally appropriate manner at all times
- Responsibilities include: Maintaining a learning environment that is supportive of children’s growth, development and learning through age and developmentally appropriate lessons and activities
- Preparing and implementing weekly lesson plans that address social, emotional, physical, and cognitive areas and demonstrate respect and support of diversity in language, culture, and learning styles
- Communicating and supporting parents to ensure the needs of children and families are met
- Continued growth as an early childhood profession through participation in required trainings in early childhood education or related areas; maintenance of Infant and Child CPR and First Aid Certification
- Demonstration of professional work habits, including working assigned hours, adherence to leave policies, maintaining confidentiality of child and family information; appropriate communication with colleagues and supervisors and support of special activities at Baby Gator
Sr. Clerk
University of Florida-WIC OBGYN
08.2014 - 12.2014
- Responsible for income eligibility determination for WIC participants within agency production guidelines
- Interviews clients to obtain and verify demographic and income data
- Schedules appointments in the FL Wise System
- Follows up on management reports
- Provides referral to other services
- Explains WIC program eligibility, application procedures, EBT procurement processes, and answers related questions
- Participates in the training of new employees as directed by supervisor
- Participates in WIC outreach activities within our regional communities
- Completes time sheet
Lead Teacher
O2B Kids College
09.2013 - 07.2014
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Sanitize toys and play equipment
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Assist in preparing food and serving meals and refreshments to children
- Create developmentally appropriate lesson plans, answer the telephone, takes and relays messages and responds to phone inquiries about children and Daycare
- Documentation of incident reports, Daily nutrition, documentation of daily activities, documentation of daily care
- Daily inventory: Read to children and teach them simple painting, drawing, handicrafts, and songs
- Regulate children's rest periods
- Organize and store toys and materials to ensure order in activity areas
Education
A.S - Office Administration
Santa Fe College
Gainesville, FL01.2022
Skills
- Leader
- Delegation
- Goal setting and meeting goals
- Decision making
- Updating information
- Display professionalism when dealing with families/people
- Assist co-workers
- Follow instructions from superiors
- Knowledge in programs such as Word, Excel, Access, PowerPoint, Outlook
- Adaptive
- Attention to detail
- Anticipate customer needs
- Written communication skills
- Verbal communication skills
Timeline
Monitor Support Tech
Adult Emergency Department & Trauma Center
02.2023 - 06.2023
Advocate4Me Rep (Remote)
UnitedHealth Group
03.2022 - Current
Clinical Service Representative II
UF Health Pediatric Allergy, Immunology and Rheumatology
06.2018 - 12.2018
Patient Access Center Agent
University of Florida
06.2018 - 12.2018
Teacher
University of Florida
07.2017 - 06.2018
Custodial
University of Florida Physical Plant
12.2016 - 02.2017
Teacher
University of Florida
05.2015 - 12.2015
Sr. Clerk
University of Florida-WIC OBGYN
08.2014 - 12.2014
Lead Teacher
O2B Kids College
09.2013 - 07.2014
A.S - Office Administration
Santa Fe College
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