Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Holmes

Arlington,VA

Summary

Dynamic Medical Receptionist with extensive experience at Loundon Medical Group, excelling in front desk operations and patient relations. Proven ability to streamline appointment scheduling and enhance patient satisfaction through exceptional customer service. Proficient in EMR systems and HIPAA compliance, ensuring accurate patient records and confidentiality.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Loundon Medical Group
05.2024 - Current
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Maintained precise records by consistently updating patient data.
  • Facilitated efficient transfer of medical records while coordinating specialist referrals for patients requiring additional care.
  • Provided exceptional customer service, addressing patient inquiries and concerns promptly.
  • Acquired knowledge of medical terminology to streamline support for healthcare professionals.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Streamlined communication processes to enhance collaboration between healthcare providers and insurers.
  • Adhered to HIPAA standards by safeguarding patient information.

Dental Front Office Receptionist

Cosmo Smiles Dental
08.2023 - 10.2024
  • Processed patient insurance claims using dental software, ensuring accuracy and compliance with policies.
  • Handled incoming calls and inquiries, providing exceptional customer service to maintain a positive patient experience.
  • Implemented office procedures that improved workflow and reduced appointment wait times.
  • Guided new team members in mastering front office protocols and patient systems for seamless operations.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
  • Facilitated treatment planning through accurate patient data collection and record maintenance.
  • Welcomed visitors and patients to assess needs.
  • Supported team in organizing patient records for efficient access.
  • Resolved billing issues to significantly increase revenue.

Medical Receptionist

Arlington Dermatology
05.2021 - 01.2023
  • Managed front desk operations with proficiency, providing a welcoming environment for patients.
  • Scheduled appointments, coordinating with medical staff and patients effectively.
  • Utilized EHR systems to uphold accuracy in patient records.
  • Facilitated insurance verification processes for patient records.
  • Managed front desk operations efficiently to boost patient satisfaction.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Education

GED -

Washington Lee High School
Arlington

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Office administration
  • Patient registration
  • HIPAA compliance
  • Patient relations
  • EMR / EHR
  • Medical billing

Timeline

Medical Receptionist

Loundon Medical Group
05.2024 - Current

Dental Front Office Receptionist

Cosmo Smiles Dental
08.2023 - 10.2024

Medical Receptionist

Arlington Dermatology
05.2021 - 01.2023

GED -

Washington Lee High School

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