Alexis Holtman
Cincinnati,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Rusty Bucket
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing walk-in business.
Dog Caretaker
Moodles Pets
06.2022 - Current
- Developed trust with new clients through initial meet-and-greet sessions, discussing specific requirements for each dog's care plan.
- Ensured the safety of dogs under supervision through close monitoring and adherence to the owner's instructions.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Increased client retention with excellent communication skills, providing regular updates on their pet's wellbeing.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
- Deliver exceptional customer service when answering phone calls or responding to email inquiries about services offered.
- Support dog owners in managing behavioral issues through consistent training methods and guidance.
- Give animals proper attention to promote a secure environment in the owner's absence.
Direct Support Professional
Emma's Compassionate Care
04.2022 - 03.2023
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, and dental care.
- Completed regular check-ins and progress reports for each client.
- Transported clients to medical and dental appointments to provide support.
Customer Service Representative YETI
RDI
07.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved accounting, service, and delivery concerns.
Sales Representative
Pro-clean Car Wash & Detailing
01.2020 - 07.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Trained and mentored new sales representatives.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Reading Community High School
Reading, OH05.2021
Skills
- Strong Work Ethic
- Positive and Friendly Attitude
- Responsible and Trustworthy
- Time Management
- Problem-Solving
- Computer Skills
- Cash Handling
- Decision-Making
- Attention to Detail
- Willing to Learn
Additional Information
Working on building and Maintaining my own business on weekends.
Timeline
Server
Rusty Bucket
07.2023 - Current
Dog Caretaker
Moodles Pets
06.2022 - Current
Direct Support Professional
Emma's Compassionate Care
04.2022 - 03.2023
Customer Service Representative YETI
RDI
07.2021 - 04.2022
Sales Representative
Pro-clean Car Wash & Detailing
01.2020 - 07.2021
High School Diploma -
Reading Community High School