Alexis Hooks

• Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
• Streamlined appointment scheduling process for increased efficiency and reduced wait times.
• Collaborated with clinical staff to ensure seamless coordination of patient care and treatments.
• Boosted efficiency within the clinic's daily operations by proactively identifying areas for improvement or streamlining.
• Contributed to revenue growth by accurately verifying insurance eligibility and billing information for each patient visit.
• Ensured prompt payment collection by thoroughly explaining financial policies to patients prior to treatment commencement.
• Promoted a positive work environment by effectively collaborating with team members across departments.
• Assisted in the training of new staff members, ensuring adherence to best practices and clinic protocols.
• Increased patient retention by establishing rapport and building trust through empathetic communication.
• Optimized front office workflow by implementing effective organizational systems for filing, record-keeping, and appointment tracking.
• Supported clinical team by managing inventory levels of supplies, proactively ordering replacements when needed.
• Enhanced patient experience by providing exceptional service during check-in, registration, and checkout procedures.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Answered incoming calls and scheduled appointments.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Trained new staff on filing, phone etiquette and other office duties.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Delivered support to medical staff in completion of patient paperwork.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Referrals for Dr. Moran when he first began at IFC Council Crossing.
• WQ is fully completed each morning
• Copay percentages are added up at the end of the day
• Answers phone calls for all five of the providers.
• Send telephone messages back to staff from the patients
• Epic trained
• Send portal messages to patients for insurance corrections involving the providers listed

• Performed data entry tasks to accurately maintain records of correspondence in database systems.

• Filed documents according to established procedures for easy retrieval when needed.

• Prepared reports summarizing correspondences received from customers or vendors.

• Resolved issues arising from discrepancy between correspondences sent and received promptly.

• Conducted research on various topics related to the company's services and products.

• Ensured that all incoming mail is properly sorted into respective categories for efficient processing.

• Proofread documents prior to sending them out ensuring accuracy of content.

• Collaborated with colleagues in maintaining up-to-date knowledge about existing policies and regulations.

• Assisted other departments with administrative tasks as requested by management team.

• Operated office equipment such as printers, scanners, and fax machines for document preparation purposes.

• Processed invoices, bills and payments promptly with attention to security.

• Utilized computer software programs such as Microsoft Office Suite efficiently.
• Developed effective communication strategies between customers and internal staff members.
• Maintained files and control records to show correspondence activities.
• Composed correspondence requesting medical information and records.
• Ensured that money collected was properly recorded and secured.
• Prepared documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Submitted completed documents to typists for typing in final form and instructed typists in matters, such as format, addresses, addressees and necessary number of copies.
• Communicating with insurance companies regarding denials on the claims.
• Navigating through multiple programs to complete numerous claims. Train the new hires on how to utilize ECW and Medisoft systems for various clinics at Norman Regional.

• Developed strong organizational skills while multi-tasking to meet tight deadlines in a fast-paced environment.
• Demonstrated excellent customer service skills while assisting guests with inquiries.
• Organized checkout areas to ensure efficient operations during peak hours.
• Inspected merchandise before accepting returns from customers. Answered telephone calls courteously in order to provide assistance when needed.
• Utilized problem solving skills to resolve discrepancies between register totals and actual cash amounts.
• Maintained cleanliness of work area according to established standards.
• Adhered to all safety regulations when handling money or operating point-of-sale equipment.
• Ensured accuracy of pricing information displayed on shelves and at registers.
• Greeted customers in a friendly and professional manner to create a positive shopping experience.
• Operated cash register and accurately processed payments, returns, and exchanges.
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning. Handled customer complaints and inquiries in a courteous and efficient manner.
• Assisted with training and mentoring new team members. Maintained cash accuracy by working with the supervisor to correct deficiencies.
• Checked drawer totals, reconciled discrepancies, and prepared bank deposits.
• Processed payments, returns, and exchanges. Trained new cashiers in the use of cash registers and processing payments.
• Arranged and restocked displays and merchandise racks to maintain the stores appearance.
• Managed pick-up orders and drive-up deliveries.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Contributed to inventory management by monitoring stock levels.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.