Alexis Horvath

• Built and manage online website where handmade products are purchased and shipped throughout the country
• Manage all business information including accounting, business licenses, and tax ID's
• Responsible for operating laser cutting, engraving, and marking machines to create products from various materials
• Create and design 3D signs, cutting boards, ornaments, jewelry etc. which involves computer design, laser cutting, hand painting, gluing and packaging

• Enhanced client experience by providing personalized recommendations and tailored services for their specific needs.
• Streamlined communication between clients and service providers, ensuring timely and efficient responses to requests.
• Established strong relationships with local businesses and vendors, securing exclusive deals and discounts for VIP clients.
• Managed high-pressure situations with discretion, tact, and professionalism to maintain client satisfaction.
• Coordinated complex travel arrangements, including itineraries, accommodations, transportation, and special requests.
• Organized exclusive events for VIP clientele, overseeing all aspects from planning to execution.
• Improved overall guest satisfaction by anticipating needs proactively and offering personalized solutions for individual preferences.
• Handled multiple client accounts simultaneously while prioritizing urgent tasks to meet deadlines effectively.
• Maintained detailed records of client preferences and requirements to provide consistent and personalized service.
• Fostered long-term partnerships with luxury brands which led to increased access for our VIP clientele in terms of products or services.

• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
• Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
• Streamlined reservation processes for increased efficiency and reduced booking errors.
• Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience

• Coordinating guest wishes with the concierge
• Adhering to Wynn Standards/Core Vales and all policies and

procedures

• Provided personalized recommendations for local attractions, contributing to positive vacation experiences for guests.

• Administer the loyalty program website including but not limited to promotion administration (creative upload, copy writing and priority); administration of the entertainment calendar and administration of public marketing offers
• Administer the loyalty online application
• Administer other marketing services as needed
• Adhere to standards for naming conventions, disclaimers descriptors creative and general presentation as displayed on the website
• Monitor promotion performance and make recommendations for updates to prioritization
• Communicate with property and corporate marketing teams to effectively present offers to customers
• Deliver upon service level commitments
• Assist with scheduling, facilitation, and verification of training for marketing programs and marketing technology
• Communicate current business practices to department, executive leadership, information technology, and vendors
• Validate product enhancements to ensure business requirements are met
• Develop and maintain a strong and productive relationship with corporate, property, information technology and vendor contacts
• Perform other job related duties as assigned
• Review and respond to M life Hotel and M life Casino return and reply emails in Bamboo Cricket and process guest’s requests i.e
• Unsubscribe, change of address etc.

• Provide excellent service consistent with the property’s core service standards and brand attributes
• Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Proactively seek to provide refined luxury service ensuring guest satisfaction
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task
• Suggest activities and book reservations as it pertains to guest entertainment, dining, and other services
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
• Assist VIP casino and hotel guest reservations with hotel registration, hotel check out, and concierge requests, and provide all other supporting services
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards
• Maintain complete knowledge of correct maintenance and use of equipment
• Use equipment only as intended
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Provide excellent service consistent with the company’s core service standards and brand attributes
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Promote the property’s outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pool
• Check guests in and out of the hotel
• Exhibit a professional demeanor and willingness to assist all guests whenever possible.

• Provide excellent customer service to each and every tenant and prospective tenant
• Answer telephone calls and answer all tenant questions
• Assist helping in leasing for prospective tenants
• Conduct moves in and move outs for tenants
• Code invoices and input other accounting requirements
• Create work orders
• Assist in obtaining lease renewals
• Create welcome packets for all new move in’s and provide all important leasing information
• Post 5 day notices to delinquent tenants
• Maintain tenant files
• Collect and record tenants rent.

• Answered telephones and completed tour reservations
• Answered all customer and business accounts questions and concerns
• Responded via email and snail mail to all customer questions and concerns
• Provided quick feedback to every business accounts questions and concerns
• Delivered brochures and commissions to business accounts
• Completed tour confirmations with each customer prior to tour
• Assisted reservationists with finalizing customer bookings
• Provided customer satisfaction through problem solving and professionalism
• Made managerial decisions when manager was not present.