Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Alexis Housman

Satellite Beach

Summary

Well-trained Medical Assistant with proven expertise in organizing efficient medical office environments and assisting with diagnostic efforts for patients. Collect specimens, conduct basic assessments and monitor vitals to help physicians diagnose and treat various ailments. Expert with paper charts and EMR system and skilled at learning new processes to meet unique office requirements.

Overview

15
15
years of professional experience

Work History

Patient Care Coordinator

Emerge Weight Loss
12.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling prescriptions and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.

Medical Assistant

Foster Women Care
08.2019 - 12.2024
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Recorded vital signs and medical history for patients.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.

Medical Assistant/Front Desk Receptionist

Dr. Chanda Dermatology
03.2019 - 08.2019
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Communicated with medical transcriptionists regarding patient medical records.

Medical Assistant

OBGYN Specialists of Brevard
09.2017 - 03.2019
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Trained patients on how to properly operate medical equipment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Requested scripts from doctors and verified insurance and coding.

Front Desk Manager

Imperial Salon and Spa
02.2014 - 08.2016
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Provided concierge services for guests as needed.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Completed financial audits on a scheduled basis.
  • Managed all front desk operations for busy high-volume Spa.

Compounding Pharmacy Technician

Suntree Pharmacy Inc.
05.2012 - 02.2013
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Compounded specific medications such as hormones, antibiotics, pain medications.

Hostess

The Melting Pot
07.2010 - 04.2012
  • Answered telephone to provide establishment information and take party reservations.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.

Education

Associate of Science -

Eastern Florida State College
Cocoa, FL

Skills

  • HIPAA compliance
  • Proper sterilization techniques
  • Patient scheduling
  • Medical terminology
  • Patient relations
  • Customer service
  • Verbal and written communication
  • Scheduling
  • Patient education
  • Patient records management
  • Patient documentation

Education and Training

true,Associate

Timeline

Patient Care Coordinator

Emerge Weight Loss
12.2024 - Current

Medical Assistant

Foster Women Care
08.2019 - 12.2024

Medical Assistant/Front Desk Receptionist

Dr. Chanda Dermatology
03.2019 - 08.2019

Medical Assistant

OBGYN Specialists of Brevard
09.2017 - 03.2019

Front Desk Manager

Imperial Salon and Spa
02.2014 - 08.2016

Compounding Pharmacy Technician

Suntree Pharmacy Inc.
05.2012 - 02.2013

Hostess

The Melting Pot
07.2010 - 04.2012

Associate of Science -

Eastern Florida State College

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