Alexis Howard
Stockbridge,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Knowledgeable in schedule, records and front desk management. Responsible, punctual and productive professional when working with little to no supervision. Seeking to maintain full-time position that offers professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist III
Trinity Health
10.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Followed up with appropriate parties to obtain prompt payments.
- Kept all patient information secure and confidential.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Determined proper codes for medical records and patient services.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Monitored customer accounts to identify and rectify billing issues.
Assistant Teacher
Gretchen's House Child Care Centers
08.2019 - 03.2020
- Provide supervision to children
- Supervise play time
- Prep, cook, and prepare meals for children.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
- Assisted in implementation of new learning tools, systems and materials.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Helped students explore concepts with engaging, learning-focused activities.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
LIFE SKILLS TRAINER
NEURORESTORATIVE MICHIGAN
01.2017 - 08.2019
- Provide training, assistance and supervision to clients who are suffering from traumatic brain injury
- Assist with daily activities such as meal preparation, personal hygiene, and medication administration
- Facilitate the working relationships between employers and clients
- Assist in community involvement by accompanying individuals on outings, or providing transportation to work or other activities
- Prompted medications.
- Offered training on personal hygiene and grooming skills.
- Maintained impeccable records for each client and daily instructional activities.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
- Coached clients through difficult life circumstances.
- Maintained detailed, confidential client files.
- Helped clients to identify challenges and set goals.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Intervened in crisis situations to provide counseling and support.
- Helped to integrate clients in local community by teaching important social and work-related skills.
PHOTO TECHNICIAN
CVS PHARMACY
02.2016 - 09.2016
- Monitoring, ordering, and organizing equipment and supplies
- Provided services; returns, exchanges, adjustments, and payments on accounts
- Maintained and troubleshot problems using photo equipment
- Provided professional customer care.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Converted motionless photographs and motion picture film to CDs and DVDs.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Performed opening and closing procedures to keep operations running smoothly.
- Set up and calibrated photographic processing equipment for optimal performance.
- Updated tags, displays and signage for special promotions.
Education
HIGH SCHOOL DIPLOMA -
STOCKBRIDGE HIGH SCHOOL
Stockbridge05.2011
Skills
- Medical Billing
- Insurance Verification
- Records Management
- Medical Terminology
- Front Desk Operations
- Chart Auditing
- Commercial and Private Insurance
- Account Reconciliation
- Teamwork and Collaboration
- Medicare and Medicaid Process
- ICD-10
- Medical Coding Knowledge
- Insurance Billing
- Medicaid and Medicare Knowledge
- Patient Collections
- ICD-10 Coding
- Multitasking and Organization
Certification
- CPR/First Aid, 08/01/19, 08/01/21
- Medical Insurance Billing and Office Administration, 12/01/20, Present
- Ross Medical Graduate 12/2020
Assessments
- Electronic Medical Records: Best Practices, Highly Proficient, 04/01/20
- Verbal Communication, Highly Proficient, 09/01/20
- Scheduling, Proficient, 09/01/20
- Medical Billing, Proficient, 11/01/20
Timeline
Medical Receptionist III
Trinity Health
10.2020 - Current
Assistant Teacher
Gretchen's House Child Care Centers
08.2019 - 03.2020
LIFE SKILLS TRAINER
NEURORESTORATIVE MICHIGAN
01.2017 - 08.2019
PHOTO TECHNICIAN
CVS PHARMACY
02.2016 - 09.2016
HIGH SCHOOL DIPLOMA -
STOCKBRIDGE HIGH SCHOOL