Organized and efficient, with multitasking, excellent verbal, and written communication. compliance requirements and operational procedures. Practiced problem-solver with a friendly and caring mentality, and excellent communication skills. Expertise in primary care management, customer service, and inner-office operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
University of Michigan
Ann Arbor, MI
11.2024 - Current
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Identified opportunities to improve policies and procedures related to customer service operations.
Entered patient data into electronic health records accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Medical Receptionist
Trinity Health
Pinckney, MI
10.2020 - 06.2024
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Greeted and checked-in patients, verified patient information, collected co-payments, scheduled appointments, and answered incoming calls.
Handled scheduling conflicts efficiently while maintaining a high level of customer service satisfaction.
Called patients to confirm scheduled appointments and obtain additional details.
Processed payments accurately and promptly reconciled daily cash drawers.
Maintained patient records in an organized manner, ensured HIPAA compliance, monitored patient flow during peak hours, provided customer service support to patients.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Monitored office supplies inventory and placed orders when necessary.
Trained new receptionists on proper use of EHR systems, front desk protocols and other duties related to the job role.
Served as main point of contact between physicians and patients; relayed messages in a professional manner.
Provided guidance to other medical receptionists regarding office procedures and policies.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Assisted with insurance verification process by obtaining authorizations for services rendered.
Performed bookkeeping duties, preparing and sending financial statements or bills.
Resolved customer complaints quickly and effectively while maintaining excellent customer relations.
Managed billing inquiries from patients in a timely manner providing accurate responses according to company policy.
Informed patients of financial responsibilities prior to rendering services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked effectively in team environments to make the workplace more productive.
Assistant Teacher
Gretchen's House Child Care Centers
Chelsea, MI
08.2019 - 03.2020
Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Collaborated with other staff members to ensure student success.
Encouraged positive behavior with rewards and incentives.
Supported and documented student growth and progress to achieve academic, social and emotional goals.
Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
Organized instructional materials, bulletin boards, displays, and demonstrations.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Life Skills Trainer
NeuroRestorative Michigan
Ann Arbor, MI
01.2017 - 08.2019
Provide training, assistance and supervision to clients who are suffering from traumatic brain injury
Assist with daily activities such as meal preparation, personal hygiene, and medication administration
Facilitate the working relationships between employers and clients
Assist in community involvement by accompanying individuals on outings, or providing transportation to work or other activities
Prompted medications
Photo Technician
CVS Pharmacy
Chelsea, MI
02.2016 - 09.2016
Monitoring, ordering, and organizing equipment and supplies
Provided services; returns, exchanges, adjustments, and payments on accounts
Maintained and troubleshot problems using photo equipment
Provided professional customer care
Education
HIGH SCHOOL DIPLOMA -
STOCKBRIDGE HIGH SCHOOL
Stockbridge, MI
01.2011
Skills
Insurance verification
Customer service
Front office management
Conflict resolution
Staff training
Interpersonal communication
Billing inquiries
Patient registration
Front desk operations
HIPAA compliance
Medical billing
Office administration
Medical coding
Patient reception management
Billing support
Medical terminology
Inpatient care
Electronic medical records
Referral verification
Telephone etiquette
Certification
CPR/First Aid, 08/01/19, 08/01/21
Medical Insurance Billing and Office Administration, 12/01/20, Present, Ross Medical Graduate, 12/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Assessments
Electronic Medical Records: Best Practices, Highly Proficient, 04/01/20