Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Assessments
Timeline
Generic

Alexis Howard

Stockbridge,MI

Summary

Organized and efficient, with multitasking, excellent verbal, and written communication. compliance requirements and operational procedures. Practiced problem-solver with a friendly and caring mentality, and excellent communication skills. Expertise in primary care management, customer service, and inner-office operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Center Representative

University of Michigan
Ann Arbor, MI
11.2024 - Current
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Entered patient data into electronic health records accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Lead Medical Receptionist

Trinity Health
Pinckney, MI
10.2020 - 06.2024
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted and checked-in patients, verified patient information, collected co-payments, scheduled appointments, and answered incoming calls.
  • Handled scheduling conflicts efficiently while maintaining a high level of customer service satisfaction.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Processed payments accurately and promptly reconciled daily cash drawers.
  • Maintained patient records in an organized manner, ensured HIPAA compliance, monitored patient flow during peak hours, provided customer service support to patients.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Monitored office supplies inventory and placed orders when necessary.
  • Trained new receptionists on proper use of EHR systems, front desk protocols and other duties related to the job role.
  • Served as main point of contact between physicians and patients; relayed messages in a professional manner.
  • Provided guidance to other medical receptionists regarding office procedures and policies.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Assisted with insurance verification process by obtaining authorizations for services rendered.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Resolved customer complaints quickly and effectively while maintaining excellent customer relations.
  • Managed billing inquiries from patients in a timely manner providing accurate responses according to company policy.
  • Informed patients of financial responsibilities prior to rendering services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.

Assistant Teacher

Gretchen's House Child Care Centers
Chelsea, MI
08.2019 - 03.2020
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Collaborated with other staff members to ensure student success.
  • Encouraged positive behavior with rewards and incentives.
  • Supported and documented student growth and progress to achieve academic, social and emotional goals.
  • Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
  • Organized instructional materials, bulletin boards, displays, and demonstrations.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Life Skills Trainer

NeuroRestorative Michigan
Ann Arbor, MI
01.2017 - 08.2019
  • Provide training, assistance and supervision to clients who are suffering from traumatic brain injury
  • Assist with daily activities such as meal preparation, personal hygiene, and medication administration
  • Facilitate the working relationships between employers and clients
  • Assist in community involvement by accompanying individuals on outings, or providing transportation to work or other activities
  • Prompted medications

Photo Technician

CVS Pharmacy
Chelsea, MI
02.2016 - 09.2016
  • Monitoring, ordering, and organizing equipment and supplies
  • Provided services; returns, exchanges, adjustments, and payments on accounts
  • Maintained and troubleshot problems using photo equipment
  • Provided professional customer care

Education

HIGH SCHOOL DIPLOMA -

STOCKBRIDGE HIGH SCHOOL
Stockbridge, MI
01.2011

Skills

  • Insurance verification
  • Customer service
  • Front office management
  • Conflict resolution
  • Staff training
  • Interpersonal communication
  • Billing inquiries
  • Patient registration
  • Front desk operations
  • HIPAA compliance
  • Medical billing
  • Office administration
  • Medical coding
  • Patient reception management
  • Billing support
  • Medical terminology
  • Inpatient care
  • Electronic medical records
  • Referral verification
  • Telephone etiquette

Certification

  • CPR/First Aid, 08/01/19, 08/01/21
  • Medical Insurance Billing and Office Administration, 12/01/20, Present, Ross Medical Graduate, 12/01/20

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Assessments

  • Electronic Medical Records: Best Practices, Highly Proficient, 04/01/20
  • Verbal Communication, Highly Proficient, 09/01/20
  • Scheduling, Proficient, 09/01/20
  • Medical Billing, Proficient, 11/01/20

Timeline

Call Center Representative

University of Michigan
11.2024 - Current

Lead Medical Receptionist

Trinity Health
10.2020 - 06.2024

Assistant Teacher

Gretchen's House Child Care Centers
08.2019 - 03.2020

Life Skills Trainer

NeuroRestorative Michigan
01.2017 - 08.2019

Photo Technician

CVS Pharmacy
02.2016 - 09.2016

HIGH SCHOOL DIPLOMA -

STOCKBRIDGE HIGH SCHOOL
Alexis Howard