Alexis Howard
Stockbridge,MI
Summary
Organized and efficient, with multitasking, excellent verbal, and written communication. compliance requirements and operational procedures. Practiced problem-solver with a friendly and caring mentality, and excellent communication skills. Expertise in primary care management, customer service, and inner-office operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
University of Michigan
Ann Arbor, MI
11.2024 - Current
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Entered patient data into electronic health records accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Medical Receptionist
Trinity Health
Pinckney, MI
10.2020 - 06.2024
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted and checked-in patients, verified patient information, collected co-payments, scheduled appointments, and answered incoming calls.
- Handled scheduling conflicts efficiently while maintaining a high level of customer service satisfaction.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed payments accurately and promptly reconciled daily cash drawers.
- Maintained patient records in an organized manner, ensured HIPAA compliance, monitored patient flow during peak hours, provided customer service support to patients.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Monitored office supplies inventory and placed orders when necessary.
- Trained new receptionists on proper use of EHR systems, front desk protocols and other duties related to the job role.
- Served as main point of contact between physicians and patients; relayed messages in a professional manner.
- Provided guidance to other medical receptionists regarding office procedures and policies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Assisted with insurance verification process by obtaining authorizations for services rendered.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Resolved customer complaints quickly and effectively while maintaining excellent customer relations.
- Managed billing inquiries from patients in a timely manner providing accurate responses according to company policy.
- Informed patients of financial responsibilities prior to rendering services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Assistant Teacher
Gretchen's House Child Care Centers
Chelsea, MI
08.2019 - 03.2020
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Collaborated with other staff members to ensure student success.
- Encouraged positive behavior with rewards and incentives.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Life Skills Trainer
NeuroRestorative Michigan
Ann Arbor, MI
01.2017 - 08.2019
- Provide training, assistance and supervision to clients who are suffering from traumatic brain injury
- Assist with daily activities such as meal preparation, personal hygiene, and medication administration
- Facilitate the working relationships between employers and clients
- Assist in community involvement by accompanying individuals on outings, or providing transportation to work or other activities
- Prompted medications
Photo Technician
CVS Pharmacy
Chelsea, MI
02.2016 - 09.2016
- Monitoring, ordering, and organizing equipment and supplies
- Provided services; returns, exchanges, adjustments, and payments on accounts
- Maintained and troubleshot problems using photo equipment
- Provided professional customer care
Education
HIGH SCHOOL DIPLOMA -
STOCKBRIDGE HIGH SCHOOL
Stockbridge, MI01.2011
Skills
- Insurance verification
- Customer service
- Front office management
- Conflict resolution
- Staff training
- Interpersonal communication
- Billing inquiries
- Patient registration
- Front desk operations
- HIPAA compliance
- Medical billing
- Office administration
- Medical coding
- Patient reception management
- Billing support
- Medical terminology
- Inpatient care
- Electronic medical records
- Referral verification
- Telephone etiquette
Certification
- CPR/First Aid, 08/01/19, 08/01/21
- Medical Insurance Billing and Office Administration, 12/01/20, Present, Ross Medical Graduate, 12/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Assessments
- Electronic Medical Records: Best Practices, Highly Proficient, 04/01/20
- Verbal Communication, Highly Proficient, 09/01/20
- Scheduling, Proficient, 09/01/20
- Medical Billing, Proficient, 11/01/20
Timeline
Call Center Representative
University of Michigan
11.2024 - Current
Lead Medical Receptionist
Trinity Health
10.2020 - 06.2024
Assistant Teacher
Gretchen's House Child Care Centers
08.2019 - 03.2020
Life Skills Trainer
NeuroRestorative Michigan
01.2017 - 08.2019
Photo Technician
CVS Pharmacy
02.2016 - 09.2016
HIGH SCHOOL DIPLOMA -
STOCKBRIDGE HIGH SCHOOL
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