Hi, I’m
Alexis Hoy
Middletown,PA
Summary
Experienced professional with a strong background in supervision and extensive knowledge seeking a position to deliver exceptional service to the business, clients, and community. Committed to utilizing expertise to contribute to the overall success of the organization while maintaining high standards of professionalism and fostering positive relationships with stakeholders. A passion for making a meaningful impact and driving continuous improvement.
Overview
11
years of professional experience
Work History
Lancaster Brewing Company
Server
04.2024 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
C&J Catering
Scheduling Coordinator/Supervisor
03.2023 - 03.2024
Job overview
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Coordinated seamless transitions between courses at banquets by efficiently managing serving schedules and staffing assignments.
- Facilitated clear communication between kitchen and service staff, ensuring accurate order fulfillment and timely delivery to guests.
The Sheraton Hotel
Banquet Server
07.2022 - 01.2024
Job overview
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Efficiently served meals while adhering to proper serving etiquette, enhancing the overall dining experience for guests.
- Assisted in the preparation of event spaces by arranging tables, chairs, and decorations according to client specifications.
- Managed inventory of linens, tableware, and serving equipment to ensure adequate supplies for all events.
Harrisburg Beach Club
Bartender
03.2023 - 09.2023
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Primanti Brothers
Expo Runner
07.2021 - 03.2022
Job overview
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Communicated food orders to chefs to execute priorities and special requests.
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
- Promoted waste reduction initiatives within the kitchen, repurposing or properly disposing of unused ingredients.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Best Quality Detailing
Automotive Detailer
09.2020 - 05.2021
Job overview
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Contributed to an increase in positive online reviews by consistently delivering outstanding service that exceeded customer expectations.
Royer’s Flowers and Gifts
Sales Associate/Floral Designer
11.2016 - 04.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
Weis Markets
Cashier/Front End Associate
08.2013 - 02.2015
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Contributed to store cleanliness by routinely sanitizing the self-checkout stations, promoting a healthy environment for customers and staff alike.
- Ensured availability of adequate supplies such as receipt paper rolls and plastic bags, replenishing them regularly at each station for customer convenience.
- Provided exceptional customer service by answering questions and addressing concerns during the self-checkout process in a timely manner.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
Education
Agora Cyber Charter SchoolPennsylvania
High School Diploma from General Studies
06.2012
Skills
- Team Management Coordinator
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- High-volume dining
- Sales expertise
- Quality Control
- Point of sale operation
- Customer Service
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Excellent people skills
- Goal-Oriented
- Store Opening and Closing
Timeline
Server
Lancaster Brewing Company
04.2024 - Current
Scheduling Coordinator/Supervisor
C&J Catering
03.2023 - 03.2024
Bartender
Harrisburg Beach Club
03.2023 - 09.2023
Banquet Server
The Sheraton Hotel
07.2022 - 01.2024
Expo Runner
Primanti Brothers
07.2021 - 03.2022
Automotive Detailer
Best Quality Detailing
09.2020 - 05.2021
Sales Associate/Floral Designer
Royer’s Flowers and Gifts
11.2016 - 04.2019
Cashier/Front End Associate
Weis Markets
08.2013 - 02.2015
Agora Cyber Charter School
High School Diploma from General Studies