Alexis Hudson
DFW,TX
Summary
Strategic, people centric leader with 16+ years in insurance operations, driving transformation across sales and customer service with a Fortune 500 company. A proven track record in consistently building high-performing teams, leading system-integrated process improvements, and
partnering with technical teams to deliver data-informed, scalable solutions. Adept at turning complex gaps into cross-functional initiatives that improve experience and performance combined with a passion for empowering teams, aligning systems, and leading with purpose to successfully implement incentive programs that enhanced customer loyalty and drove significant revenue growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Sales Supervisor
GEICO
08.2012 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored daily sales performance and provided feedback to each team member.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Developed and implemented incentive programs to increase sales and customer loyalty.
Performance Monitoring Leader
GEICO
10.2011 - 08.2012
- Evaluated employee skills, process execution and knowledge through strategic and fivanalytical call monitoring and regularly, training, and mentoring individuals with lagging skills.
- Evaluated department wide staff performance and provided feedback and coaching to address inefficiencies to improve performance
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
Unsold Internet Quotes Sales Agent
GEICO
02.2011 - 10.2011
- Utilized dialer system to contact quoted online customers to customize coverage, answer questions and complete insurance policy purchase.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of insurance products or services to promote sales.
- Trained new employees on using dialer, sales strategies and maximizing sales closure.
- Exceeded monthly sales goals, to make commission from sales.
Customer Service Representative
GEICO
10.2008 - 02.2011
- Responded to 80-100 customer inquires for products, services, and company information daily.
- Tenured top performer, maintaining 4.5 rating out of 5. in performance and product knowledge - provided additional floor support for leadership as service team anchor.
- Exceeded performance expectations by delivering prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
Skills
- Effective relationship management
- Sales expertise
- Product knowledge
- Performance metrics
- Sales team development
- Lead management optimization
- Achieves above-average sales performance
- Team support
- Project management
- Collaborative decision-making
- Achievement monitoring and reporting
- Sales strategy development
Accomplishments
- Achieved highest leadership accomplishment - Top performing supervisor in Chairman's Club - team with most top performing associates achieving this accolade on my team.
- Supervised team of 15-18 staff members with consistent above average results and high promotion rate.
- Lead projects and collaborated with teams of up to 100 in the development of initiatives designed to improve our % Excellence in Customer Service, Sales inquires, closure and retention.
- Achieved 10-12% overall improvement in CSS (Customer Service Score) and % Excellence company wide by completing with accuracy and efficiency and follow up.
- Second in command to our department officers, assuming tasks and role of department wide leadership, peer to peer development and support.
Certification
- Personal Lines Property and Casualty
Issued Nov 2008 - Expires June 2027
License # - 1538701
- Lean Six Sigma - Green Belt Certified
Timeline
Senior Sales Supervisor
GEICO
08.2012 - Current
Performance Monitoring Leader
GEICO
10.2011 - 08.2012
Unsold Internet Quotes Sales Agent
GEICO
02.2011 - 10.2011
Customer Service Representative
GEICO
10.2008 - 02.2011