Alexis Hudson Rice
Denton,TX
Summary
Customer Operations professional with proven track record in driving efficiency and enhancing customer satisfaction. Strong focus on team collaboration and adaptable to changing needs. Expertise in problem-solving, process optimization, and ensuring smooth operations. Known for reliability and achieving results through effective communication and strategic thinking. Looking to grown and learn new things.
Overview
11
11
years of professional experience
Work History
Customer Operations Specialist
Rotech Healthcare
07.2021 - Current
- Managed inbound customer inquiries, ensuring prompt and accurate responses to queries.
- Assisted in processing patient orders, facilitating timely delivery of medical equipment.
- Collaborated with cross-functional teams to streamline operational workflows and enhance service delivery.
- Developed training materials for new team members, fostering a supportive learning environment.
- Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.
- Led regular meetings with team members, fostering open dialogue around progress updates and areas for further development.
- Mentored junior staff members, sharing best practices and fostering a positive work environment.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed orders, returns, exchanges, refunds, cancellations, warranties, credits. according to established protocols.
Manager
Speedway Donuts
10.2017 - 2021
- Planned and executed strategies to increase business and drive profit growth.
- Demonstrated safety procedures and monitored compliance.
- Investigated new [Industry] trends and capitalized on opportunities to increase company business.
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
- Covered daily business requirements with well-organized schedule and properly delegated assignments.
- Cross-trained staff in secondary roles to expand operational diversity.
- Managed daily workloads by organizing effective schedules and delegating tasks.
Problem Solver
Amazon
06.2017 - 10.2017
- Completed inquiries and followed up with customers to share findings and offer solutions.
- Resolved issues based on thorough investigations of concerns.
- Avoided revenue losses with diligent attention to customers' needs and complaints.
- Identified causes of product malfunctions and credited affected customers.
- Updated records with all interactions and customers transactions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Met inbound customer needs while maintaining strict performance targets.
Pre-K Teacher
Higher Learning Childcare Academy
01.2016 - 05.2016
- Helped children achieve developmentally-appropriate milestones by maintaining supportive and learning-focused classroom environment.
- Protected children from avoidable injuries through active management of classroom and outside activities.
- Assisted children with difficult situations to encourage positive interactions and build important social skills.
- Maintained effective classroom control by resolving behavioral issues using positive reinforcement techniques.
- Encouraged children to learn through play and exploration.
Education
High School -
Crest High School
Shelby, NC06-2015
Skills
- Team leadership
- Strong communication
- Cash handling
- Task delegation
- Complex problem-solving
- Performance management
- Client relationship building
- Call center experience
- Customer satisfaction measurement
- Multitasking
- Reliability
- Computer skills
- Adaptability and flexibility
Timeline
Customer Operations Specialist
Rotech Healthcare
07.2021 - Current
Manager
Speedway Donuts
10.2017 - 2021
Problem Solver
Amazon
06.2017 - 10.2017
Pre-K Teacher
Higher Learning Childcare Academy
01.2016 - 05.2016
High School -
Crest High School