Alexis huerta
yuba city
Summary
Dedicated professional with a strong focus on customer service and teamwork. Experienced in enhancing customer satisfaction through effective communication and innovative solutions.
Overview
7
7
years of professional experience
Work History
Assistant Bartender
Contractor Special Events
Marysville, CA
03.2024 - Current
- Assisted in preparing and serving beverages at high-profile events, ensuring timely delivery and quality standards.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Collaborated with bartenders to create innovative drink recipes, enhancing customer satisfaction.
- Trained new staff on bar operations and service protocols, fostering teamwork and efficiency.
- On Call for Events or Call Outs at Local Locations
Cashier
Costco
Marysville, CA
08.2023 - Current
- Processed transactions accurately using point-of-sale systems.
- Maintained organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and returns effectively.
- Collaborated with team members to resolve customer issues promptly.
- Trained new cashiers on operational procedures and best practices.
- Implemented strategies to reduce checkout wait times for customers.
Security Supervisor
Sky River
Elk Grove, CA
05.2023 - 12.2023
- Supervised security personnel to ensure adherence to safety protocols and operational guidelines.
- Conducted regular inspections of premises to identify vulnerabilities and enhance security measures.
- Developed and implemented training programs for new security staff, improving team efficiency.
- Coordinated incident response efforts, ensuring timely communication with law enforcement and emergency services.
- Oversaw scheduling and resource allocation for security operations, optimizing workforce deployment.
Customer Service Manager
HOBBY LOBBY Retail Stores
Yuba City, CA
03.2022 - 11.2023
- Led customer service team to enhance service quality and satisfaction levels.
- Developed training programs for staff to improve product knowledge and service techniques.
- Implemented feedback systems to gather customer insights and drive continuous improvement.
- Coordinated daily operations, ensuring efficient workflow and resource allocation within the department.
Security Officer
Hard Rock
Wheatland, CA
09.2021 - 02.2022
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to emergency situations, coordinating with local authorities as needed.
- Trained new security personnel on procedures and protocols to enhance team performance.
Table Games Dealer
Thunder Valley Casino
Lincoln, CA
09.2019 - 09.2021
- Dealt various table games including blackjack, poker, and baccarat with precision and professionalism.
- Ensured compliance with gaming regulations, maintaining integrity of gaming operations.
- Monitored player activity to promote engagement and enhance overall gaming experience.
- Trained new dealers on game rules, procedures, and customer service standards.
Bartender /Restaurant Server
Olive Garden
Yuba City, CA
09.2019 - 12.2020
- Created and served a variety of cocktails, ensuring high-quality customer satisfaction.
- Trained new staff on beverage preparation and customer service standards.
- Managed inventory levels, ordering supplies to maintain efficient bar operations.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Associate of Arts - Early Childhood Care And Education
Yuba College
Marysville, CA06-2012
Skills
- Patience and empathy
- Reliability and punctuality
- Cleanliness and sanitation
- Order taking
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Assistant Bartender
Contractor Special Events
03.2024 - Current
Cashier
Costco
08.2023 - Current
Security Supervisor
Sky River
05.2023 - 12.2023
Customer Service Manager
HOBBY LOBBY Retail Stores
03.2022 - 11.2023
Security Officer
Hard Rock
09.2021 - 02.2022
Table Games Dealer
Thunder Valley Casino
09.2019 - 09.2021
Bartender /Restaurant Server
Olive Garden
09.2019 - 12.2020
Associate of Arts - Early Childhood Care And Education
Yuba College