Alexis Huffman
Flushing,MI
Overview
5
5
years of professional experience
Work History
Receptionist
WellNow Urgent Care
01.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Exam Room Assistant
Companion Animal Hospital
03.2024 - 11.2024
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
Tech Support
Apple
05.2023 - 05.2024
- Answer phones in high call volume
- Handle multitasking in remote setting
- Assist customers in step by step troubleshooting
- Handle billing issues, concerns and refund requests
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Care Technician
DaVita
08.2022 - 01.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Educated patients and families on proper care and treatment to facilitate successful home care.
Veterinary Assistant/Receptionist
Veterinary Medical Hospital
08.2020 - 08.2022
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Education
High school diploma -
Flushing High School
Flushing, MI06.2021
Skills
- Cashiering
- Cash Handling
- Sales
- Upselling
- Customer Service
- Veterinary Assistant
- Kennel Experience
- Animal Restraint
- Animal Care
- Animal Handling
- Front Desk
- Pet Care
- Medical Records
- Dialysis Experience
- Veterinary Technician Experience
- Computer Skills
- Patient Care
- Laboratory Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Receptionist
WellNow Urgent Care
01.2025 - Current
Exam Room Assistant
Companion Animal Hospital
03.2024 - 11.2024
Tech Support
Apple
05.2023 - 05.2024
Patient Care Technician
DaVita
08.2022 - 01.2023
Veterinary Assistant/Receptionist
Veterinary Medical Hospital
08.2020 - 08.2022
High school diploma -
Flushing High School
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