Alexis Hughes
Lyndonville,NY
Summary
To use my experience and education to obtain an entry-level finance or management position. Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Champs Mini-Mart
09.2022 - Current
- Lead a team of 10 members providing training, support, and feedback
- Oversaw daily operations, ensuring workflow and adherence to company policies
- Prompted a culture of continuous improvement and accountability, encouraging team members to take initiative and ownership of their tasks
- Oversaw the fulfillment of food orders, maintaining high standards of quality and efficiency
- Efficiently organized and stored incoming inventory to maintain optimal stock levels
Hojack Ice Cream Shack
04.2022 - 09.2024
- Lead a team of 15 by providing training, support, and feedback
- Handled escalated customer issues, resolving conflicts and maintaining customer satisfaction
- Ensured all food orders were fulfilled correctly and on time, contributing to a seamless customer experience
Velocitii, LLc
09.2021 - 04.2022
- Communicated with and solved customers' complaints via email, chat, and phone calls
- Using problem-solving skills to effectively address and communicate with customers by giving solutions and options
- Managed high-volume calls and emails, ensuring timely and effective resolution of customer issues
Education
Bachelor's Degree - Business Administration
SUNY Brockport
05.2025
Associate Degree - Liberal Art
Genesee Community College
05.2023
Skills
- Microsoft Suite (Word, Excel, Powerpoint and Outlook)
- Responsibility Management
- Excellent Time Management
- Strong Organizational Skills
- Stellar Written and Verbal Communication
- Complaint resolution
References
Available Upon Request
Timeline
Champs Mini-Mart
09.2022 - Current
Hojack Ice Cream Shack
04.2022 - 09.2024
Velocitii, LLc
09.2021 - 04.2022
Bachelor's Degree - Business Administration
SUNY Brockport
Associate Degree - Liberal Art
Genesee Community College
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