Alexis Hughes-Syslo
Omaha,NE
Summary
Encouraging manager and strong leader with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager of Aisles Online
Hy-Vee Grocery Store
08.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Starbucks
06.2022 - 07.2023
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Server
Cracker Barrel Old Country Store
01.2022 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
No Degree -
Millard West High School
Omaha, NE08.2024
Skills
- Employee Scheduling
- Customer Relations
- Team motivation
- Workload Management
- Staff Development
- Staff Supervision
- Money Handling
- Staff Training and Development
- Employee Development
- Customer Service
- Process Improvement
- Attention to Detail
- Team Leadership
- Organizational Skills
- Multitasking
- Adaptability and Flexibility
- Work Planning and Prioritization
- Time Management
Timeline
Assistant Manager of Aisles Online
Hy-Vee Grocery Store
08.2023 - Current
Assistant Manager
Starbucks
06.2022 - 07.2023
Server
Cracker Barrel Old Country Store
01.2022 - 06.2022
No Degree -
Millard West High School