Alexis Huitt
Sacramento,CA
Summary
I excel in patient care coordination and customer service, ensuring high levels of patient satisfaction and privacy. My expertise in HIPAA compliance and organizational skills has significantly enhanced clinic efficiency. Adept at fostering positive patient relations, my role has been pivotal in streamlining operations and maintaining meticulous patient records.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Sacramento Kids Dentistry
01.2024 - 07.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
Grocery Clerk
Smart & Final Extra
05.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Cashier/Service Crew Member
Roundtable Pizza
09.2017 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
MEDICAL OFFICE ASSISTANT - Medical Office Admin
MTI
Sacramento, CA09-2023
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care coordination
- Patient confidentiality
- Scheduling
- Medical terminology
- Patient records management
Timeline
Patient Care Coordinator
Sacramento Kids Dentistry
01.2024 - 07.2024
Grocery Clerk
Smart & Final Extra
05.2023 - 12.2023
Cashier/Service Crew Member
Roundtable Pizza
09.2017 - 07.2021
MEDICAL OFFICE ASSISTANT - Medical Office Admin
MTI
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