Alexis Hunt
Winston-Salem,NC
Summary
Innovative higher ed professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Admissions Counselor
Winston Salem State University
2021.01 - Current
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Assisted students in exploring and selecting career paths.
- Assisted with graduate career and job fairs to connect students with area schools and employers.
- Reviewed admissions applications and evaluated student credentials.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
- Increased interdepartmental relationships within university to improve student success.
- Developed new student orientation programs to build excitement around transfer and enrollment.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Identified and addressed concerns of incoming students and parents.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Provided resources to support students in achieving career goals.
- Educated students on college admissions process and scholarship requirements.
- 90% travel in-state and out of state.
- High performance workload.
- Plan, Host, and Execute programs for campus stakeholders to take part in.
Restaurant Manager
Bojangles' Restaurants
2017.02 - 2021.02
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
Customer Service Team Lead
Lowes Food, Inc.
2013.11 - 2017.02
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Trained and supervised a team of customer service representatives in providing quality service to customers.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Provided primary customer support to internal and external customers.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Used company troubleshooting resolutions to evaluate technical problems and find appropriate solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Evaluated customer service staff performance and provided constructive feedback.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Education
MBA - Marketing Management And MIS
Winston-Salem State University
Winston-Salem, NC06.2023
Bachelor of Arts - Business Administration And Management
Fayetteville State University
Fayetteville, NC05.2020
Associate of Arts - Business Administration And Management
Catawba Valley Community College
Hickory, NC05.2018
Skills
- Admissions & Recruitment
- On-campus & Off campus event planning
- Enrollment Management
- Excellent Communication
Timeline
Admissions Counselor
Winston Salem State University
2021.01 - Current
Restaurant Manager
Bojangles' Restaurants
2017.02 - 2021.02
Customer Service Team Lead
Lowes Food, Inc.
2013.11 - 2017.02
MBA - Marketing Management And MIS
Winston-Salem State University
Bachelor of Arts - Business Administration And Management
Fayetteville State University
Associate of Arts - Business Administration And Management
Catawba Valley Community College
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